
Leadership means setting a moral tone. – J. B. Pritzker
I am not sure about you, but I can vividly recall the days of my childhood when my mother would correct me concerning the tone of my language. I had just enough smarts not to use bad language in her presence, but I often fell short on my tone.
I read a story about a young single mom with two children, ages five and three, who were constantly battling their bad language. She tried everything to get them to stop swearing. After many attempts with various methods, nothing worked.
The frustrated mother ultimately decided to treat her boys the way her mom treated her. The next morning, the five-year-old got up, and he went into the kitchen. The mom said, “Honey, what would you like for breakfast this morning?”
He looked up and said, “Just give me some of those @#*&! Old wheaties.”
With that, she swatted the kid, and across the table he flew. His three-year-old brother, who was watching, was amazed. He had never seen anything like it. Then his mother looked at him and said, “And what do you want for breakfast?”
He looked at her with wide eyes and said, “Well, you can bet your #%@* I don’t want any of those %$*#@ Wheaties!”
Here’s a simple leadership principle worth noting: People often respond to our attitudes and actions more than to our words.
As a leader, your life revolves around people. How you interact with, relate to, inspire, and challenge people will always be a leadership skill you must develop. It’s not an option.
Alexander MacLearn said, “If you would win the world, melt it, do not hammer it.” And this is our leadership commission.
Over the years, I have learned that my tone, more than my words, has changed outcomes in many situations for the better. But it hasn’t always been easy. I tend to be impatient, which leads to frustration and, in turn, a tone that can be detrimental.
Here’s what I have come to embrace in my leadership. It’s what I call the H.A.L.T. method. Give it a try and see how it works for you.
Hush Up
The best deterrent to using words that I know will later come back to bite me is to listen to my mother’s voice in my head when she would tell me to hush up. It’s an exercise in self-preservation.
In leadership, it’s about timing – it’s knowing when to talk and when to hush up and listen. You will never regret the things you didn’t say in the heat of the moment, and it will buy you more time to thoughtfully think through the situation you are dealing with.
Ask questions
It’s safe to say that the times when my tone has been most unpleasant have been when I’ve let my emotions get the best of me and sounded off without all the facts. Chances are, that’s been your experience as well.
But when I take the time to first understand and ask questions, my tone can be what it should be and what the other party deserves from me. There’s no substitute for being informed as a leader. It happens when you ask questions.
Listen
It should go without saying, but it works hand in hand with asking questions. You can master your tone with good information. This happens when you slow down and listen. By listening, you empower the other person and stay in control of your tone.
Simply put, listen more, talk less.
Take control
Here’s what I know: I am responsible for my tone. And as a leader, so are you. And yes, there will be times when your tone needs to be firm, when you offer corrections, and when you set high expectations, but it must always be done with the right attitude.
Coupled with the right words, your tone sets the standard for your leadership. Be wise with your words, be smart with your tone. Both matter, and both can raise or lower your level of leadership. Choose wisely.
©2026 Doug Dickerson







