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Walking in the Shoes of the People You Lead

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Leadership and learning are indispensable to each other. – John F. Kennedy

Hopefully, you didn’t miss the recent story about Lufthansa CEO Jens Ritter. He took to LinkedIn to share his experience by stepping into the role as an additional crew member on a flight from Frankfurt, Germany to Riyadh, Saudi Arabia.

Ritter, a former pilot himself, joined the crew in serving the passengers aboard the flight. In his post, he said, “Sometimes, you need to change perspectives in order to gain new insights,” he wrote on LinkedIn about his experience. He added, “It was so interesting to address the guests’ wishes individually, to deal with the different energy everyone has.” he said.

Ritter’s example serves as a great lesson for all leaders. It’s one thing to make decisions in your office that will have an impact on your people, but it’s another to walk in their shoes and see for yourself the impact of those decisions. Ritter added, “Deciding things in the office will be different after really feeling the decisions on board.” This is the genius behind what he did and why it’s worth modeling.

As a leader, you make decisions that have consequences beyond the confines of your office. Understanding the impact and consequences of those decisions should never be lost on you. So, what is a leader to do? Let’s start with some basics.

Don’t confuse what’s best for the bottom line with what’s best for your people

As a leader, you have to look out for both. It’s your responsibility to understand the difference between the monetary cost and the morale cost. You can’t win the monetary cost by sacrificing the morale cost. If you lose the morale cost, you will almost inevitably lose the money cost. Click To Tweet

Jens Ritter working with the crew on a Lufthansa flight.
Credit: Jens Ritter via LinkedIn

By placing himself firmly in the shoes of the people impacted by his decisions, Ritter gained a greater appreciation for the impact of his decisions. If you want to be an effective leader, you’ll need to learn to do the same thing.

Your relevance as a leader is proportional to the relationships you build

John Maxwell was right when he said, “People don’t care how much you know until they know how much you care.” And this will always be the secret sauce of your leadership. When you learn the value of relationships as a leader it’s transformative. 

You can be a leader by default because you have a title or you can be a leader by inspiration because you have the hearts of your people. I’ll go out on a limb here and say Ritter is an inspirational leader because he understood the value of walking in the shoes of his people. I can assure you that his fellow crew members will never forget the day when their CEO walked in their shoes. If you want to be an effective leader, you’ll need to learn to do the same thing.

You must choose between making a good impression or making a great impact

In leadership, it comes down to this choice you will need to make. Do you want to impress people or do you want to impact people? Far too many are satisfied with simply making a good impression. 

Howard Henricks stated, “You can impress people from a distance, but you can only impact up close.” And this is your choice as a leader. Ritter could have stayed in his office and in some small way impressed his people. But up close he impacted them and learned some valuable lessons along the way.

If you want to be an effective leader, you will have to decide whether you want to impress your people or impact them. One choice requires nothing from you while the other will move you from a place of superficiality to significance.

Final Thoughts

Walking in the shoes of your people is one of the greatest and most appreciated things you can do as a leader. It keeps you grounded, relevant, and informed. The greater the distance between you and your people, the greater the gaps are in your leadership. If you haven’t done so lately, take a walk in the shoes of the people you lead.

 

©2023 Doug Dickerson

 

Pace Setting Leadership

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The speed of the leader is the speed of the gang. – Mary Kay Ash

Being from the South, one might draw the conclusion that I am a NASCAR fan. And while on numerous occasions, I have watched races on TV, I’m not really that into it. For me, watching a race has primarily served the purpose of inducing a nap on Sunday afternoons. However, I must say that the last 20-30 laps are the most fun to watch.

In the limited amount of knowledge that I have pertaining to NASCAR, I do understand that the Pace car serves an important purpose.

Before a race begins, the pace car serves an important function in keeping the field safe and in the proper position. The pace car will pull out in front of the field and remain at a constant speed. The drivers are required to stay behind the pace car. During caution periods, the pace car leads the pack at a lower speed, and drivers are not allowed to pass, maintaining field positions.

As a leader, you are essentially a pacesetter in your organization. Your pace for the most part will determine the pace of your people. Being a pacesetter in leadership comes with many responsibilities as all eyes are on you.

While setting an example for setting the pace is important, knowing what is transferable and what’s not is critical. Let me break it down for you.

Setting your pace personally

As a leader, the focus of your personal pace is set primarily on your personal growth. Your personal pace impacts your professional pace, and for each person, it looks different.

Components of your personal pace are those intentional things that you do daily that help you grow and develop as a leader. This is your personal growth plan. This would include but not be limited to goal setting, reading habits, exercise, health, spiritual growth, emotional well-being, etc.

It’s as you are intentionally focused on these areas of your life, you set the pace for this development. You move as fast or as slow as you choose in the areas that you are working to improve.

Essential to the success of your personal pace is found in your daily routine. Without consistency and intentionality, your growth will be hit-and-miss at best. The pace of your growth as a leader is not accidental. But once it’s set, you can grow and be an example that others will look to and be inspired by.

Your personal leadership pace is transferable to the next level.

Setting your pace professionally

As a leader, the pace you set is a reflection of your personal pace. Barbara Corcoran observed, “People imitate their leader. Lead by example.” And this is the ultimate challenge of setting the pace as a leader.

Think about leaders in your own life whom you have admired or desired in some way to emulate. In college, for me, it was Dr. Tom Wilson. His pace was steady, he exuded confidence, and he could convince us that if we were charging hell with squirt guns, we’d win. A retired Army officer, Dr. Wilson was a wonderful model of leadership for me.

In my post-college years, many have inspired me, but none have had an enduring and lasting impact on my life like John Maxwell. I began reading his work around 1992 and haven’t looked back. His example and impact on my life have been profound.

Your pace professionally is set by your daily habits and disciplines. The expectation that you have for your people is the example that you must set. Click To Tweet

While it’s a given that on many levels and in various ways, you will out-pace your people, it should never be said that your people out-paced you. 

Final Thoughts

Stephen Covey observed, “ Be patient with yourself. Self-growth is tender; it’s holy ground. There’s no greater investment.” And this is the secret to setting the pace with your leadership. Your pace a year from now will look much different than it does today. But today is the day you begin.

 

©2023 Doug Dickerson

 

Why Reframing Is Critical To Your Leadership

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The frame through which you look at the world may not be the one you picked up on your own. Sometimes people force the frame on you. – Craig Groeschel

In his book, Winning The War In Your Mind, Craig Groeschel writes, “When we reframe what happened in our yesterdays, that changes our todays. We are able to experience life without the old, negative, cognitive bias and start seeing through the lens of God’s grace.” Sounds refreshing, doesn’t it?

The reframing process is essential in your life and in leadership. How you choose to frame the experiences you face in life and in leadership is what separates good leaders from the rest.


It reminds me of the story of the noted English architect Sir Christopher Wren. He was supervising the construction of a magnificent cathedral in London. A journalist thought it would be interesting to interview some of the workers, so he chose three and asked them this question: what are you doing?

The first replied, “I’m cutting stone for 10 shillings a day.” The next person answered, “I’m putting in 10 hours a day on this job.” But the third said, “I’m helping Sir Christopher Wren construct one of London’s greatest cathedrals.”


Each one of those workers saw their work through a particular framework. And the point is, we all do. 

As a leader, how you see your work, the people that you lead, and your prospects for the future is important. This framework is a reflection of your belief system and is an indicator of the direction you are headed. From the three workers, let’s examine the frame of mind of each and the lesson we learn.

The wealth mindset

The first worker saw his contribution solely from the frame of his daily pay. Beyond cutting stone, he seemed to not grasp the enormity of the project he was working on. While there’s no indication that he despised the work or the pay, the tragedy of this mindset runs deeper.

Could it be possible that he undervalued his contributions? If he understood the magnitude of his work and how it would impact the lives of thousands of people, then perhaps his approach to his work would have been different. Perhaps his work would have been more sacred.

Leadership Tip: While a strong work ethic is valuable, your people need to understand the why behind it and the value of their contributions.

The work mindset

The second worker pronounced that he was putting in 10 hours a day. It would be safe to say that he was a hard and dedicated worker. He would be the type you’d want in your organization. His work ethic was one that likely caused him to stand out and catch the eye of the reporter.

While this work ethic is to be applauded, it would seem that he failed to see the big picture or scope of what he was doing. Yes, he was putting in 10 hours a day, but he was part of something greater than himself and it seems to be lost on him. How tragic.

Leadership Tip: Make sure your people know that the long hours they put in are moving the needle towards something great and greater than themselves.

The wisdom mindset

The third worker seemed to have a greater understanding of what was taking place. He knew that he was helping build a great cathedral. I can just hear the excitement and passion in his voice as he spoke to the reporter. 

In any organization, you have some who are there just for the paycheck. You have some who just want to come in, do their work, and go home with little to no regard for what they are doing or why. Those who will truly make a difference in your organization are those who understand why they are there, where they are going, and how great it’s going to be when they get there. Click To Tweet

Leadership Tip: You must always keep the mission and vision before your people. You never want them to be at a loss for what it is that they are doing or why. This can only happen when leaders begin reframing with purpose and clarity.

How would reframing benefit you as a leader and your organization? 

 

©2023 Doug Dickerson

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Making Course Corrections

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If you do not change direction, you may end up where you are heading. – Lao Tzu

In 1829, Martin Van Buren, then Governor of New York, wrote the following to the President:

The canal system of this country is being threatened by the spread of a new form of transportation known as ‘railroads.’ The federal government must preserve our canals for these reasons: If canal boats are supplanted by railroads, serious unemployment will result. Captains, cooks, drivers, hostlers, repairmen, and lock tenders will be left without any means of livelihood. 

Canal boats are essential to our defense. In the event of trouble with England, the Erie Canal could be the only means by which we could move supplies. The Almighty certainly never intended that people should travel through the countryside at the breakneck speed of 15 miles per hour.

This letter is a bit humorous now in the context of how far we have progressed with the railroads in the modern era. But the letter reflects the predominant thinking of the day as it relates to transportation.  

As leaders, how we perceive change and what measures we are willing to embrace will in many respects determine the type of future we can expect. If you are stuck in your thinking and see change as a threat to your current existence, you will eventually be left behind. Click To Tweet


So what is a leader to do? Here are a few tips on how to make course corrections that will be necessary in your leadership. 

Course corrections are just that – corrections

It’s important to know that course corrections in your leadership are just that – corrections. It’s not that the way you are doing now is necessarily wrong, but it can be improved upon. Obviously, the railroad turned out to be a significantly better means of transportation than canals.

When you are open to corrections and ways of improving your operations, it’s good to see it as a way to make you more efficient and productive and not as a threat to the outdated way of doing things. 

Course corrections move you out of your comfort zones

If the mindset of Van Buren had prevailed, it would have set back a more efficient way of operating on the canals. And while the change over to the railroads was inevitable, many still embraced a canal boat mindset.

Think about your own leadership for just a moment. In what areas do you find yourself resisting changes that could actually make you a better leader? Perhaps you’ve held on to the canal boat mentality for a bit too long and it’s trapped you in a comfort zone that is no longer serving you well.

Course corrections position you for greater possibilities

Proper course corrections can position you for greater possibilities when you see them not as a threat but as a benefit. Canal boats did the job, just slower than the railroad. And while Van Buren mistakenly believed at the time that the breakneck speed of 15 miles per hour was way too fast, consider the cost of slower and inefficient work it would create.

When you embrace course corrections, it’s not about disrespecting what brought you to where you are, it is about embracing a new future that builds upon it. 

Final Thoughts

In leadership, you will often be faced with the necessity of course corrections. When you are, embrace the possibilities before you. Victor Hugo said, “Change your opinions, keep to your principles; change your leaves, keep intact your roots.” And this is your challenge as a leader.

What course corrections are you making?

 

©2023 Doug Dickerson

 

 

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How Indecisive Leaders Hurt Morale

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Indecision may or may not be my problem – Jimmy Buffett

A story is told of former president Ronald Reagan once had an aunt who took him to a cobbler for a pair of new shoes. The cobbler asked young Reagan, “Do you want square toes or round toes?” Unable to decide, Reagan didn’t answer, so the cobbler gave him a few days. 

Several days later the cobbler saw Reagan on the street and asked him again what kind of toes he wanted on his shoes. Reagan still couldn’t decide, so the shoemaker replied, “Well, come by in a couple of days. Your shoes will be ready.” When the future president did so, he found one square-toed and one round-toed shoe! “This will teach you to never let people make decisions for you,” the cobbler said to his indecisive customer. “I learned right then and there,” Reagan said later, “if you don’t make your own decisions, someone else will.”

Indecisive leadership is a crippling character trait for leaders. When your organization needs clear direction and decisive action, a waffling leader can cause more harm than good. Click To Tweet

With so much at stake, why do leaders waffle and struggle with decision-making? Three primary reasons come to mind.

They lack clarity

Leaders who struggle with decision-making may lack the necessary clarity needed to make the necessary decision. Rather than making the wrong decision, they make no decision at all. 

They lack confidence

In some situations, leaders withhold decision-making because they are not confident enough in their own instincts. Rather than take a risk and make a decision, they play it safe and everyone is left dangling.

They lack consensus

In some cases, leaders withhold decision-making because they don’t have a consensus on the best path forward. Rather than offend a few with a decision, the leader demoralizes everyone by not making one.

So what is a leader to do? How can a leader overcome this agonizing dilemma? Here are a few ideas.

Trust your instincts

A confident leader will trust his or her instincts in times of decision. Deep down you have a strong intuition that guides you. Trust it.

Invite input

Decisive leaders are informed leaders. Those most affected by your decisions should be the first at the table of discussion. As it’s been said, “The person who sweeps the floor should choose the broom”. Welcome input, but make your decisions on principle, not politics.

Clarify your values

The worst thing you can do as a leader is to make a decision for the sake of making one. Roy Disney was right when he said, “When your values are clear to you, making decisions becomes easier”. When making a decision make sure it aligns with your values. If not, don’t do it.

Check your motives

First and foremost your decision-making should be what’s best for your organization and people. If you are making decisions to gain popularity or to gain favor with some to the detriment of others you are sowing the seeds of low morale. You must have the best interest of the team at heart and not just a few.

Leadership is about making hard decisions. Indecisive leaders make it harder–on themselves and those they lead. Your path forward begins by acknowledging what your indecisive tendencies are doing to your leadership and how it’s impacting the morale of those you lead. 

 

©2023 Doug Dickerson 

Embracing The Hard Things

 

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We all have an unsuspected reserve of strength inside that emerges when life puts us to the test. – Isabel Allende 

A story is told about three military recruiters who went to address a group of high school seniors. Each recruiter represented a branch of the military and each was given fifteen minutes to speak.

The Army and Navy recruiters got carried away, so when it came time for the Marine to speak, he had just two minutes. He walked up and stood utterly silent for a full sixty seconds, half of his time. Then he said, “I doubt whether there are two or three of you in this room who would even stand a chance in the Marine Corps. But I want to see those two or three immediately in the dining hall when we are dismissed.” He turned smartly and sat down.


When he arrived in the dining hall, there was a crowd of students interested in the Marines. The recruiter knew that commitment cannot take place without recognizing the potential for difficulty.

As a leader, you are familiar with difficulty. It comes with the territory. Not everything about being in positions of leadership is as glamorous as they are sometimes perceived. There’s a big gap between the perceptions and the reality. And sometimes the gap is wide.

But despite the fact that difficulties are common among leaders, they don’t have to be fatal, permanent, or avoided. You can succeed-even thrive in the face of them. Here are three things you need to know about facing your difficulties in leadership.

The hard things today preparing you for greater success tomorrow

Your life in leadership will often be met with difficulties. Nothing worth achieving or accomplishment worth attaining is ever going to come without challenges along the way. That being said, your attitude towards your difficulty today is what will keep you where you are or move you forward. 

Earl Nightingale said it this way, “When we set an important goal for ourselves, we present to our minds a problem to be solved, a challenge to be successfully fulfilled.” And this is the essence of the challenges you face today. The greater the accomplishment you want to have tomorrow will have to be met with a greater determination today to achieve it. Once you do, you will create momentum that will carry you to greater success.

The hard things bring you new lessons to learn

With each set of difficulties that you encounter come new opportunities to grow and learn as a leader. The hard things you are dealing with today may not be the ones you dealt with a year ago. And they will look different a year from now Click To Tweet. With each new season in your leadership, you are equipped with new and better ways to handle them. 

It was Thomas Edison that said, “ I have not failed. I’ve just found 10,000 ways that won’t work.” And this highlights the value of difficulties or obstacles. They are great teachers. The question is – what are we learning from them and are we properly applying those lessons?

The hard things take your leadership to new levels

Your growth as a leader is important and at times it comes with some friction. It’s just part of the process. As a leader, you’re not going to be exempt from facing the hard things. But when you embrace them for what they are – opportunities to learn and grow, you will then discover that they are hindering you, they are now empowering you. And this is when the tide begins to turn in your favor. 

Rumi framed it this way, “Seek the wisdom that will untie your knot. Seek the path that demands your whole being.” And herein lies the challenge. In order to untie your knot, you must seek the right path. What are we prone to do? Our human nature wants the path of least resistance. But it’s when we embrace the hard things that we grow as a person and as a leader.

Final Thoughts 

Embracing the hard things that come your way is not always easy. I get it. But let me encourage you to rise to the challenge and embrace them with a renewed determination and attitude. You will be a better leader for it.

 

©2023 Doug Dickerson

 

Leadership and the Toxic Workplace Culture (Part 2)

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Who you attract isn’t determined by what you want. It’s determined by who you are. – John Maxwell

In part one of this two-part series, I introduced you to a working definition of what a toxic workplace culture is and introduced you to the leader’s role in addressing it.


A toxic workplace environment was defined as “a workplace where a negative atmosphere caused by coworkers, supervisors, and/or the company culture, makes it difficult to work or progress in a job.”  Perhaps you can identify with this working definition. In fact, 87% of those surveyed for the study said that they worked in such an environment.

The leader’s role in reversing a toxic workplace environment begins with two things: 1) The leader defines the workplace culture. In other words, the type of culture you want is determined by who you are. You can’t expect to have great workplace culture if you, as the leader, do not possess the character and integrity to create it. You define the culture by who you are. 2) The leader must defend the culture. It’s not enough to define the culture you want, you must defend it. This means everyone in leadership is clear on what it is and everyone sets the example of what it looks like and you hold everyone accountable for it.

As stated in part one, many CEOs and CFOs acknowledge the benefits of a healthy workplace environment but do not know where to start when it comes to fixing it. I addressed a starting place in part one, so let’s continue with a few next steps that can turn the tide.

Don’t assume everyone knows or understands the culture

It would stand to reason that your values and culture are an integral part of your onboarding process. If it’s not, it should be. But that aside, you must build upon it. Your culture and environment are always evolving. At every opportunity, remind your people that they represent the culture and the health of the organization. 

Everyone is held accountable

Patrick Lencioni says, “Great teams do not hold back from one another. They are unafraid to air their dirty laundry. They admit their mistakes, their weaknesses, and their concerns without fear of reprisal.” 

And this must be the guiding philosophy of your organization if you want it to be healthy. If all your people do is bottle up their frustrations and concerns and never speak up, even though that employee is an otherwise ideal team member, they are inadvertently contributing to the toxic culture. Your people must take ownership of the culture they want and it begins with mutual accountability. Click To Tweet

Regularly employ T.L.C.

The benchmarks of a strong workplace culture that will cause it to thrive are found in three basic ingredients:

  1. Trust – The foundation of your workplace culture is trust. When your people trust each other (and you), the sky is the limit in terms of what you can accomplish. Without it, you will always be stuck.
  2. Loyalty – Loyalty to one another – built on trust, is the glue that holds everything together in your organization. Guard and protect this with everything you have.
  3. Communication – Nothing will undo a strong workplace culture any faster than a lack of good communication. Your people do not want to be left in the dark. If you can’t properly communicate then how can your people trust you or be loyal? 

By no means have I exhausted all there is to say about toxic workplace cultures. But I trust that these two posts have opened your eyes and understanding to the possibilities of what can be done to turn it around in your organization.

 

©2023 Doug Dickerson

Leadership and the Toxic Workplace Culture (Part 1)

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Who you attract isn’t determined by what you want. It’s determined by who you are. – John Maxwell

A quick toxic workplace culture Google search netted more than 43 million results. To say that toxic workplace cultures are not prevalent would be grossly inaccurate.

What is a toxic workplace culture? How do you know if you are in one? What can be done about it? These are more than just curious questions. For far too many, these are some of the most relevant questions many in the workforce want answers to.

A good working definition comes from a post at CareerPlug. They define a toxic work environment as a “workplace where a negative atmosphere caused by coworkers, supervisors, and/or company culture makes it difficult to work or progress in a job.” In the same survey, 87% of respondents, when asked, said they had experienced such an environment.

My purpose here is not to throw around too many statistics and figures. That toxic workplace cultures exists speaks for itself. But I will sparingly use some for the sake of context.

Writing in Forbes, Bryan Robinson, author of Chained To The Desk In A Hybrid World says, “More than 90% of North American CEOs and CFOs believe that improving their corporate culture would benefit financial performance. Although most leaders acknowledge that their organization’s culture is not as healthy as it should be, many don’t know where to start (emphasis mine). But time is running out.”

This admission of not knowing where to start is a telling revelation as it relates to leadership. Knowing that there is a problem does not translate into being able to do something about it. When/if leadership is paralyzed by the inability to act in a decisive way, the people - the culture, suffer. Click To TweetAnd what’s troubling about this is, people in the organization are not waiting around for things to improve. Employees who are tired of waiting are moving on. Can you blame them?

My leadership mentor, John Maxwell says, “Everything rises and falls on leadership”. And as it pertains to toxic workplace cultures, the absence of engaged leadership creates a void (intentionally or by default) that must be filled. And unfortunately, this is the root of many toxic workplace origins – not exclusively, but certainly a strong contributing factor.

So what’s the starting place for leaders? In part one of this series, I believe the focus has to be on those in leadership. Here are some starting points for consideration.

Leaders must define the culture

Simon Sinek says, “Corporate culture matters. How management chooses to treat its people impacts everything – for better or for worse.” And this is where leaders must step up. The type of culture you want is determined by who you are. The creation of your corporate culture begins with the leader and expands from there. In order to build a of culture of excellence, integrity, loyalty, passion, etc. it first must reside in the leader. This is where it must begin. The absence of these qualities in the leader will produce the absence of them in the organization. From there, the leader sets the tone in words and in actions. Again, who you attract isn’t determined by what you want. It’s determined by who you are.

Leaders must defend the culture

It’s just not enough to point out the values that you say define your culture. You must live it and breathe it, and ultimately, you must defend it. So how does a toxic culture evolve in an organization? It happens when the leader phones it in and believes that because the values and mission statements are written in a dusty policy handbook the job is done.

Your company culture and workplace must be defined and defended by those in leadership. And this means holding yourself and others accountable for it. Without this safeguard, you are on a slippery slope. As a leader, you must fight for your culture.

©2023 Doug Dickerson

  • Next week I will look at specific things leaders can do to enhance employee engagement and put a stop to toxic workplace cultures.
  • Read more about employee engagement and workplace culture in my book: Employee Engagement -Creating Space for Engaged Employees and Healthy Culture Click here to order my book on Amazon  
  • For more information about employee engagement and workplace culture workshops, email me at: [email protected]

Pushing Through Your Frustrations

 

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Needing to have things perfect is the surest way to immobilize yourself with frustration. – Wayne Dyer

I read a story once about a famous composer who had a rebellious son who would stay out late at night and come home after his father and mother had gone to bed. Before going to his room, he would stop by his father’s piano and slowly and loudly play a simple scale, all but the last note.

Then, leaving the scale uncompleted, he would retire to his room. Meanwhile, the father, hearing the scale minus the final note, would writhe in bed, his mind unable to relax because the scale was unresolved. Finally, in consternation, he would stumble down the stairs and hit the previously unstruck note. Only then, would he be able to return to his bed and go to sleep.

I have to confess that I find the story humorous. If only for a moment I channel my inner prankster, I could find myself doing such a thing. 

Here’s what I know, we all have frustrations that we deal with on a regular basis. We all have pet peeves that irritate us. 

A story in Forbes magazine revealed the Top 10 pet peeves in the office. They were: gossip and office politics, people taking others’ lunch, inconsiderate co-workers, constant interruptions, loud and annoying ringtones, poorly organized meetings, overcrowded and noisy office spaces, smelly food in the office, inadequate temperature control, and finally,  forced birthday celebrations.

Which one(s) do you most identify with?

It’s important to be self-aware and be in touch with your frustrations and how they impact your leadership. Owning what frustrates you is an important first step, but not allowing those frustrations to boil over is equally as important. So here are a few tips for you as a leader to push through your frustrations.

Be at peace with your frustrations

Owning the frustrations is a good first step and can help you be at peace with it. This doesn’t mean that this frustration doesn’t need to be addressed or resolved, but you have to give yourself permission to be frustrated. From there, you can begin seeking solutions to what frustrates you – determine if it can be changed and if not, how your attitude towards it needs to change. But first and foremost, own it and be at peace with what frustrates you.

Own your frustrations

Pushing through your frustrations means that you own it. It means that you do not allow what frustrates you to control you or dictate your attitude or your performance. It means that you take control of the negative emotions that would otherwise derail you. Owning it simply means that you are naming or identifying what is frustrating you and you are committed to pushing through it with a good attitude.

Know what you can and cannot control

Nothing with frustrate you more than trying to push through and change something that frustrates you that you have no control over. For example, if a co-worker has a quirky personality that rubs you the wrong way, chances are you are not going to be able to do much about that. People are wired the way they are wired whether you like it or not. And that truth cuts both ways.

If however, your pet peeve falls into your purview as the leader in your organization and said the co-worker is constantly late for work – which is one of your pet peeves, then yes, you can do something about it.

Nothing will frustrate you more than trying to control what you can’t. Effectively pushing through your frustrations is all about working from this knowledge.

 

©2023 Doug Dickerson

 

Next Steps: As you reflect on my article this week, consider the following:

  1. What would you identify as your top pet peeve as it relates to you in your workplace?
  2. . What is one thing that you can do today that would help you “own it” – attitude change, etc.?
  3. Is this pet peeve an internal change you are going to have to deal with it, or is it something that you can directly do something about?

Remember – You can be at peace with your frustrations and you do not have to allow them to control you. Is your attitude toward your frustration helping or hurting?

 

For more information on my coaching services, email me at:  [email protected]

Does Your Workplace Culture Need an Alignment?

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A statement of shared values, no matter how inspiring, does not make a healthy culture. – Tod Bolsinger (Canoeing The Mountains)

I read with great interest a study at Team Stage which reported that only 28% of executives understand their company culture. They stated, “While they understand its importance, they fail to fathom the culture itself.” From a leadership perspective, I found the disconnect quite disturbing. How can one believe culture is important while at the same time failing to understand their own culture? 

Imagine, if you will, that you are driving your car and you notice that it is pulling to the left or to the right. Intuitively you know that your car is out of alignment. Knowing that your car is out of alignment is a good thing, but if you ignore it for too long, it’s going to create bigger problems that you will have to address. And the longer you put it off, the more damage it can cause.

Simply having a mission or value statement plastered up on the wall somewhere in the office is no indication that anyone truly knows what it is, how it pertains to them, and how it impacts the day-to-day operation of the organization. 

As a leader, you need the awareness of knowing if your organizational culture is out of alignment and what corrections are needed. Here are a few things that may help guide you in that process. 

Focus more on alignment than organizing

Writing in the Harvard Business Review, John Kotter states, “The idea of getting people moving in the same direction appears to be an organizational problem. But what executives need to do is not organize people but align them.” In other words, align them around your values. The more your people are aligned with your mission and vision, the healthier it will be. 

It will always be hard for your organization to move forward if it’s out of alignment. Just as your car will want to go off the road, so, too, will your organizational culture drift if not properly aligned. Once you take care of alignment, organizing will be a much simpler process.

Lead by example, not by decrees

When only 28% of executives understand their company culture they will not be in a place to lead by example. Here’s the rub – organizational culture is leader driven. If the leader doesn’t get it or know it, then the leader will not be able to align with it.

Writing in A Tale of Two Cultures, David Burkus writes, “People typically do not look to written codes for clues about how to behave; they look to others.” And this is the void leaders must fill. They need to know their culture and the people in your organization ultimately need to look to each other in terms of knowing how to behave – not a poster on the wall. As a leader, you must set an example and it happens when your words and your actions are aligned. Click To Tweet

Final Thoughts

Tod Bolsinger writes that “culture creation work rests on identifying the gaps between aspired values and actual behavior, and then working with the leaders to bring every aspect of the organization into alignment…” As a leader, this is your responsibility. A healthy workplace culture just doesn’t happen – it’s intentionally created. 

 

©2023 Doug Dickerson