Tag: Attitude

What Five Top Leaders Teach us About Mistakes

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A life spent making mistakes is not only more honorable, but more useful than a life spent doing nothing. – George Bernard Shaw

Fred Rogers shared a story about a young apprentice who applied to a master carpenter for a job. The older man asked him, “Do you know your trade?” “Yes sir!” the young man replied proudly.

“Have you ever made a mistake?” the older man inquired. “No sir!” the young man answered, feeling certain he would get the job. “Then there’s no way I’m going to hire you,” said the master carpenter, “because when you make one, you won’t know how to fix it.”

Mistakes are as much a part of our lives in leadership as any success. This is so because on the journey to success we make many mistakes. It’s all a part of the learning and the journey. I know I’ve made my fair share of mistakes and then some, how about you?

Churchill wisely observed, “Success is not final, failure is not fatal: it is the courage to continue that counts.” In the end, it’s not that you will make mistakes or have failures, but it’s all about your response and what you learn when you experience them.

From some of the top thinkers in leadership come words of advice and wisdom to help you put your mistakes in perspective. Here are my five favorites.

John Wooden – “If you’re not making mistakes, then you’re not doing anything. I’m positive that a doer makes mistakes.”

Wooden’s take on mistakes should encourage all of us. Mistakes are made by “doers” who dare to take risks and accomplish their goals and dreams. Mistakes will not come to the person sitting on the sidelines and who is otherwise disengaged from the race. Setbacks and failures are made by doers like Edison, Ford, Disney, Spielberg, and you. Get in the game, get your hands dirty, and get a few mistakes under your belt. The sooner you do the sooner you will enjoy success.

Steve Jobs – “Sometimes when you innovate, you make mistakes. It is best to admit them quickly and get on with improving your other innovations.”

Steve Jobs characterizes people who make mistakes as “innovators”. Perhaps you’ve never thought of it this way before, but it’s a great perspective. Innovators are those tenacious people who never give up. Regardless of the ridicule, adversity, or circumstances, these innovators will gladly welcome the challenges that come with making mistakes. Your mistakes can either be your fuel and fire, or a bucket of water dashed upon your dreams. When you make mistakes- innovate!

Dale Carnegie – “The successful man will profit from his mistakes and try again in a different way.”

What Carnegie is saying here is that no mistake, setback, or failure is ever in vain if you approach it with the right attitude and learn from it. Essential here is the learning. If you keep repeating the same mistakes over and over again you haven’t learned from it. Profiting from your mistakes is when you figure out why the mistake happened and turning that negative experience into a positive one. Your success as a leader is connected to what you learn and applying the lesson.

Les Brown – “Forgive yourself for your faults and mistakes and move on.”

This is such good advice. We’ve all made our fair share of mistakes. But what good would any of us be as leaders if all we did was beat ourselves up because of our mistakes? Success will come to the leader who, after making a mistake, forgives himself/herself and moves on with a renewed purpose and determination to succeed. Don’t wallow in your mistakes, cut yourself some slack, and get moving.

John Maxwell – “The greatest mistake we make is living in constant fear that we will make one.”

This is such a powerful truth that all success-minded leaders should embrace. None of us will achieve any level of success without making mistakes, experiencing setbacks, and feeling the sting of failures. But living in a constant state of fear of making a mistake will only impede you from being in the game and trying. Don’t let the fear of failure paralyze you from being fully engaged and ready to compete, and ready to win.

What do you say?

 

© 2015 Doug Dickerson

30 Years Earlier: What I Wish I Knew About Leadership

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A fool thinks himself to be wise, but a wise man knows himself to be a fool. – William Shakespeare

One of the benefits of aging (not that I am old) is attaining a certain amount of wisdom that can be garnered from it. Being able to look back over a certain span of time and reflect on where you’ve come and lessons learned can be instrumental in how you look to the future. Sharing those life lessons to a new generation of leaders can be invaluable.

The late George Burns once said, “You can’t help getting older, but you don’t have to get old.” That’s a great philosophy. But the aging process ultimately takes a toll on all of us.

What are some of the signs that you are getting older? Here are a few I came across that are my favorites: You know you’re getting older when… everything hurts and what doesn’t hurt doesn’t work; the gleam in your eyes is from the sun hitting your bifocals; when you feel like the morning after and you haven’t been anywhere; your children begin to look middle aged; your favorite part of the newspaper is “20 Years Ago Today”; you sit in a rocking chair and can’t get it going; and finally, your knees buckle and your belt won’t.

I’ve been reflecting lately on the things about leadership I wish I knew back in my twenties that I now know. If I had understood them better it would have saved me a lot of grief and heartache along the way. Here are a few things about leadership I wish I had known.

I don’t always have to be right.

I know many in their twenties who think they know it all. I was one of them way too often. With the passing of time I have learned how much I don’t know. What I wish I knew back then was that my formal education was only the beginning. The real educational experience began after graduation –it’s called the real world. I wish I knew in my twenties just how little I knew, and that I didn’t always have to be right.

Building bridges is more practical than burning them

I wish I knew in my twenties the depth and breadth of how important relationships are in leadership. Sadly at times, it was a “my way or the highway” attitude that culminated in sad endings. As I’ve grown older the more I understand and care about building healthy relationships. I’ve grown to appreciate connecting with like-minded people and building more bridges between them and others.

Titles don’t mean a lot

What I thought was important in my twenties was acquiring a title- that somehow that validated my leadership. With that was the idea that my position commanded respect, admiration, and approval. I was wrong. In hindsight after 30 years I understand that a position without respect, trust, and integrity are meaningless. I’d stop chasing titles and positions and focus more on serving others.

Forgiveness is a virtue

Taking up the mantle of leadership is risky business. With all of the joys and rewards associated with it, also come disappointments and frustrations. In my twenties when I was wronged it was hard not to take it personal and not hold a grudge. What I wish I had known back then was that my unforgiveness was not hurting the person who offended me, it was hurting me instead. Life is too short to hold grudges and be mad. Forgive and move on. And remember, you will need to be forgiven at some point.

It’s not about me

The narcissism of my twenties has given way to the “selfie” narcissism we see in today’s culture. Back in my twenties, of course, there were no cell phones, internet, Facebook, etc. But the leadership principle remains. What I wish I knew then that I know now is that the ultimate act of my leadership is not what I do for myself but in what I do for others. My leadership is not meant to be self-serving but rather what I can do to add value to the lives of those around me.

One thing is certain–life in leadership is a continual learning process. Wherever you are on your journey, never stop growing.

What lessons have you learned?

* What would you add to the list? I’d really like to hear from you! Please leave your comments and the lessons you’ve learned!

 

© 2015 Doug Dickerson

 

 

Becoming a Better Team Player

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If a team is to reach its potential, each player must be willing to subordinate his personal goals to the good of the team. – Bud Wilkinson

To highlight its annual picnic one year, a company rented two racing shells and challenged a rival company to a boat race. The rival company accepted. On the day of the picnic, everyone entered into the spirit of the event. Women wore colorful summer dresses and big, floppy hats. Men wore straw skimmers and white pants. Bands played and banners waved. Finally the race began.

To the consternation of the host company, the rival team immediately moved to the front and was never headed. It won by 11 lengths. The management of the host company was embarrassed by its showing and promptly appointed a committee to place responsibility for the failure and make recommendations to improve the host team’s chances in a rematch the following year. The committee appointed several task forces to study various aspects of the race. They met for three months and issued a preliminary report. In essence, the report said that the rival crew had been unfair.

“They had eight people rowing and one coxswain steering and shouting out the beat,” the report said. “We had one person rowing and eight coxswains.” The chairman of the board thanked the committee and sent it away to study the matter further and make recommendations for the rematch. Four months later the committee came back with a recommendation: “Our guy has to row faster.”

We hear much today about teamwork and intuitively we understand its importance. Unfortunately, too many want to sit in the boat and shout out instructions and too few want to row.

Becoming a better team player is an evolving process. It requires continual work and evaluation. Perhaps a few questions are in order to help you gauge your effectiveness as a team player in your organization. Here are a few for starters.

Is my niche still a fit?

Every team player has a niche as it relates to his or her role on the team. It’s important to know what it is. It’s even more important as time goes on to make sure that your growth and the growth of your organization are in harmony. If the team has outgrown you, or you have outgrown the team, then adjustments need to be made.

Do I still have the right motives?

Effective team players think “we” over “me”. If that has changed or you’ve succumbed to playing politics to get your way then perhaps you are not the team player you once were. Team players at heart are selfless and are willing to set aside their personal agendas for the good of the team.

Am I supportive of my teammates?

A good team player doesn’t allow petty jealousies to take root and can celebrate the accomplishments of fellow teammates. Why? Because when one succeeds the team succeeds. Being a good team player is about being a good sport. When you are willing to share the spotlight eventually it will shine on you.

Am I still coachable?

The most difficult player on any sports team is the one who thinks he knows it all and can’t be coached. This type of attitude is drain on the rest of the team. When a team member goes rogue it creates a vacuum that other team members have to step up and fill. So be honest; are you still coachable? A smart leader knows there is still more to learn and a wise leader is humble enough to acknowledge it.

Am I still passionate?

A good team player is passionate about the mission and vision of the organization. Do you still have that ‘fire in the belly” that inspires you to be your best, give your best, and bring out the best in your teammates? That type of passion is what championship teams are made of and is what will see you through adversity and lead you to victory.

Baseball great babe Ruth said, “The way the team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they don’t play together, the club won’t be worth a dime.” That is the secret to the success of your team and it’s the secret to your success as a team player. As you commit yourself to your teammates the possibilities of great success can’t be overstated.

Becoming a better team player is about intentionally looking inward from time to time and making adjustments where needed.

Are you a team player?

 

© 2015 Doug Dickerson

 

 

 

 

Six Threats Every Leader Will Face

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Strong convictions precede great actions. – James Freeman Clarke

The legendary bare-knuckles boxing champion John L. Sullivan was confronted by a runt of a man who, suffering from the effects of too much drink, challenged the burly champion to a fight. Sullivan, who once battled toe-to-toe with an opponent for 75 rounds, growled, “Listen, you, if you hit me just once — and I find out about it …” The Champ didn’t need to finish the sentence!

Hang around in leadership long enough and you will have your share of challenges and threats. While they may not be physical in nature, threats to your leadership and how you handle them is important. Some threats are obvious while others can seem rather innocent. If left unchecked they can threaten your effectiveness going forward.

Identifying the threats to your leadership is helpful if you are going to succeed. Here are six common ones. Which one is the most pressing to you?

The threat against your values.

Your values and character are the cornerstones of your leadership. Threats against your character will come and how you deal with it will make you or break you. Don’t take threats to your values lightly. Be diligent and accountable. Make sure that your values are clear and non-negotiable.

The threat against your time.

One of the largest challenges you will face as a leader is time management. If you are not intentional about the priorities of your day or take ownership of your time then someone else will. If something is a priority to you then it should be a priority in your schedule. From family, children, work, deadlines, meetings, etc…set your pace, set your priorities, and stick to it.

The threat against your expectations.

Expectations fuel your dreams and goals. Threats to your expectations surface when people see the obstacles and not the opportunities. Threats to your leadership occur when people opt for what’s safe instead of what’s hard. Bring these people up to your level of expectations if you can but never retreat.

The threat against your personal growth and development.

If you are not growing as a leader you are in decline as a leader. Personal growth and development is fundamental to good leadership. When you commit to grow and develop it will expand your horizons and will open up a whole new arena of possibilities. Never stop growing.

The threat against your health.

Leaders are busy and are often under a great deal of stress. Don’t allow the responsibilities of your leadership to cause you to neglect your health. A healthy diet with exercise is important not only to your physical health but it will keep you refreshed mentally and emotionally. In addition, your spiritual health is not one to neglect either. When you can tap in to the inspiration that your faith provides it can replenish your heart and mind. Healthy leaders are productive leaders.

The threat against yourself.

Sometimes we are our own worst enemies. Often it’s not the jerk down the hall that’s my greatest threat- it’s the one in the mirror. When my body is tired and my attitude stinks then the potential to make a mess of things is magnified. Can you relate? As you work on the fundamentals of your leadership remember that first and foremost it’s an inside job. Before you can lead others you must learn to lead yourself.

What do you say?

 

© 2015 Doug Dickerson

* I welcome your feedback! Obviously this is not an exhaustive list. What would you add to the list? Which one of the above do you struggle with the most? 

 

4 Traits of Selfless Leaders

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It’s difficult to find common ground with others when the only person you’re focused on is yourself. – John Maxwell

You may have heard the story of two friends who met for dinner in a restaurant. Each requested filet of sole. After a few minutes the waiter came back with their order. Two pieces of fish, one large and one small, were on the same platter. One of the men proceeded to serve his friend. Placing the small piece on a plate, he handed it across the table.

“Well, you certainly do have nerve!” exclaimed his friend. ”

“What’s troubling you?” asked the other. “Look what you’ve done,” he answered. “You’ve given me the little piece and kept the big one for yourself.” “How would you have done it?” the man asked. His friend replied, “If I were serving, I would have given you the big piece.” “Well,” replied the man, “I’ve got it, haven’t I?” At this, they both laughed.

One leader’s self-confidence is another leader’s arrogance in the world of perceptions. So let’s put the cards on the table up front- many leaders struggle with acts of selfishness. We want the big piece of fish. It’s not a truth to take pride in but one in which we have to acknowledge if we are going to grow and mature as a leader. In my own leadership journey the biggest mistakes I’ve made along the way can be traced back to selfish acts.

Growing to this new level in your leadership is about overcoming your fears, insecurities, and misconceptions about what it means to lead in a selfless manner. Here are four traits of selfless leaders and why they matter.

Selfless leaders empower their people

The emergence of a selfless leadership style begins by embracing this fundamental principle: until you empower your people they are only spectators. When they are empowered they can produce, achieve, and succeed. Unless you mature in this area as a leader you will never  grow to your full potential.

Why does this matter? It matters because in any successful organization it’s empowered team members who run with the vision, fulfill its mission, and achieve its goals. Selfless leaders make it possible not by promoting themselves but by promoting others.

Selfless leaders share the credit

Billy Hornsby once observed, “It’s okay to let those you lead outshine you, for if they shine brightly enough, they will reflect positively on you.” The powerful wisdom of that statement must not be lost on the reality that selfish leaders struggle in this area.

A selfish leader wants to take all of the credit- often at the expense of work others did, and boast “look at what I did.”

Why does this matter? A selfless leader will concede being in the spotlight by putting someone else in it. It matters because each individual who had skin in the game and gave it their all deserve credit. A selfless leader will gladly say, “Look at what we did!”

Selfless leaders initiate the conversation

The mark of maturity in a leader begins to take shape when he or she invites open and honest conversation instead of dodging it. Selfish leaders seek to control the message, the agenda, and in the end stifle creativity and deprive themselves of much needed feedback. If a leader’s head is buried in the sand the view for everyone else is not that pleasant. Instead, a selfless leader engages in conversation with his or her people and makes it a priority.

Why does this matter? A selfless leader understands that open communication is the life-blood of the organization. Disconnected people create disconnected organizations. Selfless leaders build bridges and get people talking because your survival depends on it.

Selfless leaders create the culture

Leaders, whether selfish or selfless, set the tone and create the organizational atmosphere. Through your growth and maturity as a leader you’ve come to understand that people buy in to your actions and attitudes before they embrace your vision. Better to be rejected as a leader because people did not embrace your vision than because they did not embrace your selfish leadership style.

Why does this matter? Selfless leaders understand that value is created where value is given. Selfless leaders know that when they help others succeed they succeed. It matters because when this is the underlying foundation of your organizational structure it creates an atmosphere where everybody wins, not just a few.

What do you say?

 

© 2015 Doug Dickerson

Six Leadership Lessons from Winston Churchill

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The greatest lesson in life is to know that even fools are right sometimes –Winston Churchill

As a student of leadership I have much respect for Winston Churchill. As a student of history I have an even greater appreciation for his leadership skills in a most turbulent time in world history. His strength and resolve during World War II gave the British people hope in their darkest hours. His courage and sense of purpose was the driving force that ultimately led the Allies to victory.

Step back in time with me and let Churchill’s own words teach us some time-tested leadership lessons that are applicable today. Here are six of my favorites.

Success is not final, failure is not fatal: it is the courage to continue that counts.

If you are going to last as a leader you have to let this truth resonate down deep. Every leader experiences failure. But failure does not define you- it shapes you. Failure is merely an event that happens on the road to success. What matters is not that you failed or even tasted the joy of success, but that you had the courage to continue.

We make a living by what we get, but we make a life by what we give.

This is such a valuable lesson to learn as a leader. Many have made the mistake of buying in to the old notion that the one with the most toys wins. But true leadership is not about what you get but rather about what you give. The world will be a little better than you found it when you come to discover the joy of giving.

You have enemies? Good. That means you’ve stood up for something, sometime in your life.

Churchill was greatly admired but he also had plenty of enemies. While the consequences may not be as significant as what Churchill faced, you too, will have your share of critics. But regardless of the challenges that you face and the enemies who would seek to harm you; hold true to your principles and hold true to your convictions. Stand up for what is right and do good by all men.

Attitude is a little thing that makes a big difference.

In the face of overwhelming odds and at times great calamity Churchill held on to what I would label his trump card. It’s what would give him the courage to move forward in the darkest hours of the war and is what would give his countrymen hope. Succinctly and truthfully put – Churchill’s attitude was a life saver. Never underestimate the power of a positive attitude. As a leader is will make you or break you.

I am an optimist. It does not seem too much use being anything else.

As a leader you choose your attitude and you choose your state of mind. If there was ever a leader who could have chosen a different path and projected a totally different outlook it was Churchill. With the relentless bombing raids on London; the tremendous loss of life coupled with all of the suffering that took place, Churchill could have fallen victim to despair. But his optimism would one day lead to victory. I don’t know the challenges you face today but I do know this much – being optimistic is a choice that will put you on the right path.

Lady Astor: “Winston, if I were your wife I’d put poison in your coffee.” Winston Churchill: “Nancy, if I were your husband I’d drink it.”

Humor was one of Churchill’s endearing qualities. His quick wit and sense of humor was a reflection of the total man who took his work seriously but knew the importance of enjoying a light moment. His humor was as much an integral part of his leadership style as any other trait. Your life in leadership will be marked by important decisions and things that will define your legacy. Churchill reminds us that having a sense of humor makes it all bearable. So remember this important principle in your leadership – it’s okay to smile, laugh, and enjoy the journey.

What do you say?

 

© 2015 Doug Dickerson

 

Put on Your “Yes Face” in 2015

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Perpetual optimism is a force multiplier. – Colin Powell

During his days as president, Thomas Jefferson and a group of companions were traveling across the country on horseback. They came to a river which had left its banks because of a recent downpour. The swollen river had washed the bridge away. Each rider was forced to ford the river on horseback, fighting for his life against the rapid currents. The very real possibility of death threatened each rider, which caused a traveler who was not part of their group to step aside and watch. After several had plunged in and made it to the other side, the stranger asked President Jefferson if he would ferry him across the river. The president agreed without hesitation. The man climbed on, and shortly thereafter the two of them made it safely to the other side.

As the stranger slid off the back of the saddle onto dry ground, one in the group asked him, “Tell me, why did you select the president to ask this favor of?”

The man was shocked, admitting he had no idea it was the president who had helped him. “All I know,” he said, “Is that on some of your faces was written the answer ‘No,’ and on some of them was the answer ‘yes.’ His was a ‘Yes’ face.”

Whether or not you wear a “yes face” is a choice you make each day. Along with it are the consequences of that choice. As we enter into a new year let’s explore a few ways in which a “yes face” can be a difference maker in 2015. Here are four ways.

Say yes to a new attitude

Your attitude is the deal breaker of all deal breakers. 2015 will be no different for you if you do not learn to master your attitude.

As a leader your attitude is contagious and sets the tone for your leadership style and effectiveness. John Maxwell was right when he said, “People may hear your words, but they feel your attitude.” In 2015 say yes to a renewed attitude that is positive and empowering.

Say yes to new realities

Each New Year brings a new set of realities. Are you where you thought you’d be? Perhaps not.  But 2015 is your year to embrace a new attitude and to right the course. Don’t be discouraged about where you are – it’s only temporary. It’s your starting point.

It’s now time for some honest appraisals of where you are in order to chart the course to where you want to go. Don’t turn a blind eye to your current realities. See them for what they are – benchmarks to where you want to be by the end of 2015.

Say yes to new successes

As you embrace a new attitude and new realities you can then move forward with a new game plan to achieve new successes. 2015 may be your year to bring on that coach you’ve been thinking about. It could be time to join up in a Master Mind group that can help you achieve your goals and help keep you accountable.

Abraham Lincoln said, “Always bear in mind that your own resolution to succeed is more important than any other.” This philosophy is essential to your success. 2015 is your year to say yes to new successes and new opportunities you’ve only dreamed about.

Say yes to yourself

2015 is your year to square your shoulders, hold your head high, and to embrace and believe in the God-given abilities you have as a leader. 2015 is the year to tune out the people who would hold you back by their negative talk and influence. It’s time to cut loose from those who refuse to see your potential and those who desire to hold you back.

2015 is your year to say yes to what you already know in your heart to be true about yourself as a leader so you can run your race with confidence and faith. Where other people have doubted you and have said no to your dreams it’s now time to say yes! 2015 is your year to soar!

Say yes!

 

© 2014 Doug Dickerson

 

Three Leadership Lessons from Rudolph the Red-Nosed Reindeer

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Then all the reindeer loved him as they shouted out with glee, Rudolph the Red-nosed reindeer, you’ll go down in history!– Robert L. May

For many years, the story goes, Montgomery Ward department store in Chicago purchased and gave away coloring books as a promotional during the Christmas season. In 1939, company executives wanted to do something that would both reduce costs and be new and different.

To help with the new project they turned to Robert L. May, a 34-year old Montgomery Ward copywriter who was known to dabble in children’s limericks and stories. His creation was a short story written in rhyming verse and differed from the version known today. The original Rudolph lived in the woods with his loving parents far from the North Pole.

May’s story became an immediate success. Montgomery Ward gave away 2.4 million copies of the story in 1939 and by 1946, despite wartime paper shortages; over 6 million copies had been distributed. Faced with large medical bills because of his wife’s battle with cancer, May asked Montgomery Ward officials if he could have the copyright to Rudolph turned over to him. The company agreed and that same year the story was published commercially.

May also asked his brother-in-law, songwriter Johnny Marks, to adapt his basic story idea to music. When Marks was done, one singer after another, including Bing Crosby, declined to record the song. Finally, in 1949, Gene Autry accepted and, Rudolph the Red-Nosed Reindeer shot to the top of the charts. Autry’s version is now the second best selling Christmas song of all time, surpassed only by Crosby’s White Christmas.

From the song Rudolph the Red-Nosed Reindeer, come leadership lessons that are still applicable today. Here are three leadership lessons that will serve you well regardless of the season.

We all have natural gifts and abilities; embrace them.

Rudolph was the object of scorn by the other reindeer who mistakenly thought that because he was different from the others he didn’t have anything to contribute.

We all come in different shapes, sizes, and with unique gifts. It is not in the similarities that we stand out, but in our differences. The gifts and talents you bring to the table of your business or organization may not look like anything else in your company, but that is your gift. As you embrace and celebrate those gifts, others will also come to appreciate what you have to offer.

We all face opposition; ignore it.

Rudolph faced opposition because he was different. There will always be an element of people who will oppose you not based on your appearance as in the story, but because you have a different perspective; a different attitude, and you bring an optimistic mindset to the challenges your organization faces.

When you embrace that which causes you to stand out you are on your way to the top. Others can ridicule you or join you but the choice is theirs. Regardless of the opposition you face, never surrender what is unique about you and your God-given abilities.

Your moment to shine will eventually come; welcome it.

It is in your daily faithfulness in the little things that you prove yourself. Even though Rudolph faced opposition from the others, he didn’t allow their negativity to defeat him. In the moment of crisis when Santa needed a go-to Reindeer, Rudolph was ready. Armed with his natural giftedness and positive attitude, he navigated the team of fellow reindeer to a successful completion of the Christmas mission.

Your moment of destiny will come one day and it may not happen the way you expected. Open your eyes to all the possibilities that your leadership can provide. As you remain faithful your big moment will come.

This Christmas season, celebrate your gift as a leader, rise above your opposition and stand ready to embrace your destiny. As you do, you will have a greater understanding of just how special the season can be.

Merry Christmas!

 

© 2014 Doug Dickerson

  • This column was originally published in 2012 and is brought back by popular demand.

Reclaiming Morale and Loyalty Within Your Organization

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The best morale exists when you never hear the word mentioned. When you hear a lot of talk about it, it’s usually lousy. – Dwight D. Eisenhower

Morale issues in the workplace are as important an issue as ever. Frank I. Fletcher said, “No man can deliver the goods if his heart is heavier than his load.” Many organizations today are facing this leadership challenge: striking a balance between what is economically advantageous for the bottom line versus the best thing for the people who operate the business.

As you consider how to build strong morale within your organization take these three ideas to heart. Building strong morale in many ways is about reclaiming the basics of leadership and making them relevant to your environment. Here are three simple steps to help you begin.

Listen to your people

When those in leadership are proactive about listening to the frontline people who make things happen, morale issues can be addressed before they become major problems.

When you take the initiative and care enough to be out among your people and it helps you to more readily identify with your people, assess their needs, and empower them to achieve. It all begins by listening.

Encourage your people

Encouragement is the fuel that drives your business – it’s an awareness of the sacrifices your employees make because they have bought into the vision and purpose of the company. Encouragement is the expression of your human capital IQ and the sharing of common values with like-minded people who also took a risk by following you.

Encourage your people!

Respect your people

Many variables come into play as it relates to strong or low morale within an organization. Strong leaders who listen to and encourage their people inevitably have strong morale. Strong morale begins with mutual respect for the gifts, talents, and contributions of each team member.

Loyalty is the product of leaders who understand the value of human capital.

How is loyalty working in your organization?

 

 

© 2014 Doug Dickerson

This post is an excerpt from the book, Great Leaders Wanted, which can be purchased by visiting the “Order Doug’s Books” page when you click on the tab above.

 

 

What Five Old Ladies Teach Us About Leadership

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Management is doing things right; leadership is doing the right things. – Peter Drucker

Sitting on the side of the highway waiting to catch speeding drivers, a State Trooper sees a car puttering along at 22 m.p.h. He thinks to himself, “This driver is just as dangerous as a speeder!”

So he turns on his lights and pulls the driver over. Approaching the car, he notices that there are five old ladies — two in the front seat and three in the back, wide eyed and white as ghosts. The driver, obviously confused, says to him, “Officer, I don’t understand, I was doing exactly the speed limit! What seems to be the problem?”

“Ma’am,” the officer replies, “you weren’t speeding, but you should know that driving slower than the speed limit can also be a danger to other drivers.” “Slower than the speed limit? No sir, I was doing the speed limit exactly … twenty-two miles an hour!” the old woman says a bit proudly.

The State Trooper, trying to contain a chuckle explains to her that 22 was the route number, not the speed limit. A bit embarrassed, the woman grinned and thanked the officer for pointing out her error. “But before I let you go, Ma’am, I have to ask… Is everyone in this car OK? These women seem awfully shaken and they haven’t muttered a single peep this whole time,” the officer asks.

“Oh, they’ll be all right in a minute, officer. We just got off Route 119.”

The old lady driving the car had her fellow passengers terrified. She had mistaken the route number for the speed limit. Your actions as leader have an impact on those around you. You can lead and inspire your people in magnificent ways or you can scare them to death. Here are three things we can learn from the story.

Leaders set the pace

Mary Kay Ash said, “The speed of the leader is the speed of the gang.” She’s right. You set the pace as the leader. Getting everyone on the same page is important but getting everyone up to speed is critical. If the leader perceives that the people are going too slow then he or she will get frustrated. If the people sense that the leader is going too fast then they will get frustrated. See what’s wrong with this picture?   As a leader it’s important to find the right speed so that everyone can succeed.

Leaders chart the course

Knowing where you are going is important. As the leader you set the course by clearly articulating the vision and by everyone understanding their mission in making it come together. Roy Disney wisely observed, “When your values are clear to you, making decisions becomes easier.” Chart the course, communicate the vision, and never confuse the route number with the speed limit.

Leaders can make adjustments

Once pulled over, the old lady realized the error of her way. As a leader it’s important not to let your pride or ego get in the way of making adjustments when necessary. Your plans may look great on paper with your team is solidly behind you, but when circumstances on the ground change you must be prepared to make adjustments when needed. It was William Arthur Ward who said, “The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails.” As a leader it’s important that you know how to adjust the sails.

Closing questions for your consideration

  1. Have you set the right tempo for everyone in your organization to follow? Are your team members up to speed as they should be? If not, why? How soon can they?
  2. Is the vision and mission of your organization clear to everyone system-wide? How often is it being communicated? Does everyone know how their specific role contributes to the vision and mission being fulfilled?
  3. Are there any adjustments in your organization that need to be made? What about blind spots and who can help you identify them?

 

© 2014 Doug Dickerson