Employee Engagement – Doug Dickerson on Leadership

Leadership and the Toxic Workplace Culture (Part 1)

Posted June 29, 2023
by admin

Who you attract isn’t determined by what you want. It’s determined by who you are. – John Maxwell

A quick toxic workplace culture Google search netted more than 43 million results. To say that toxic workplace cultures are not prevalent would be grossly inaccurate.

What is a toxic workplace culture? How do you know if you are in one? What can be done about it? These are more than just curious questions. For far too many, these are some of the most relevant questions many in the workforce want answers to.

A good working definition comes from a post at CareerPlug. They define a toxic work environment as a “workplace where a negative atmosphere caused by coworkers, supervisors, and/or company culture makes it difficult to work or progress in a job.” In the same survey, 87% of respondents, when asked, said they had experienced such an environment.

My purpose here is not to throw around too many statistics and figures. That toxic workplace cultures exists speaks for itself. But I will sparingly use some for the sake of context.

Writing in Forbes, Bryan Robinson, author of Chained To The Desk In A Hybrid World says, “More than 90% of North American CEOs and CFOs believe that improving their corporate culture would benefit financial performance. Although most leaders acknowledge that their organization’s culture is not as healthy as it should be, many don’t know where to start (emphasis mine). But time is running out.”

This admission of not knowing where to start is a telling revelation as it relates to leadership. Knowing that there is a problem does not translate into being able to do something about it. When/if leadership is paralyzed by the inability to act in a decisive way, the people - the culture, suffer. Click To TweetAnd what’s troubling about this is, people in the organization are not waiting around for things to improve. Employees who are tired of waiting are moving on. Can you blame them?

My leadership mentor, John Maxwell says, “Everything rises and falls on leadership”. And as it pertains to toxic workplace cultures, the absence of engaged leadership creates a void (intentionally or by default) that must be filled. And unfortunately, this is the root of many toxic workplace origins – not exclusively, but certainly a strong contributing factor.

So what’s the starting place for leaders? In part one of this series, I believe the focus has to be on those in leadership. Here are some starting points for consideration.

Leaders must define the culture

Simon Sinek says, “Corporate culture matters. How management chooses to treat its people impacts everything – for better or for worse.” And this is where leaders must step up. The type of culture you want is determined by who you are. The creation of your corporate culture begins with the leader and expands from there. In order to build a of culture of excellence, integrity, loyalty, passion, etc. it first must reside in the leader. This is where it must begin. The absence of these qualities in the leader will produce the absence of them in the organization. From there, the leader sets the tone in words and in actions. Again, who you attract isn’t determined by what you want. It’s determined by who you are.

Leaders must defend the culture

It’s just not enough to point out the values that you say define your culture. You must live it and breathe it, and ultimately, you must defend it. So how does a toxic culture evolve in an organization? It happens when the leader phones it in and believes that because the values and mission statements are written in a dusty policy handbook the job is done.

Your company culture and workplace must be defined and defended by those in leadership. And this means holding yourself and others accountable for it. Without this safeguard, you are on a slippery slope. As a leader, you must fight for your culture.

Next week I will look at specific things leaders can do to enhance employee engagement and put a stop to toxic workplace cultures.
Read more about employee engagement and workplace culture in my book: Employee Engagement -Creating Space for Engaged Employees and Healthy Culture Click here to order my book on Amazon
For more information about employee engagement and workplace culture workshops, email me at: [email protected]

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Are You Listening?

Posted November 14, 2022January 13, 2023
by admin

There is a difference between listening and waiting your turn to speak – Simon Sinek

Dana Visneskie tells the story of a Native American and his friend in downtown New York City, walking near Times Square. It was during the noon lunch hour and the streets were filled with people. Cars were honking their horns, taxicabs were squealing around corners, sirens were wailing, and the sounds of the city were almost deafening.

Suddenly, the Native American said, “I hear a cricket.” His friend said, “What? You must be crazy. You couldn’t possibly hear a cricket in all this noise.”

“No, I’m sure of it, the Native American said. “I heard a cricket.” “That’s crazy,” said the friend.

The Native American listened carefully and then walked across the street to the big cement planter where some shrubs were growing. He looked into the bushes, beneath the branches, and sure enough, he located the cricket. His friend was utterly amazed. “That’s incredible,” said his friend. “You must have super-human ears!” “No,” said the Native American. “My ears are no different from yours. It all depends on what you’re listening for.”

It was not surprising to read in a Business News Daily article that in a study, 64% of 675 professional workers in the U.S. and Canada who were polled said that “leaders making decisions without seeking input” was the biggest problem. If that were not bad enough, the article added that 38% of respondents said that “leaders dismissing ideas without exploring those ideas” is the second biggest reason why people don’t take initiative.

And herein lies the problem – the disconnect if you will, between leaders who do not listen and why people are not more engaged in their work. If those in leadership simply do not listen or dismiss ideas out of hand, where is the incentive to be more engaged?

Consistently in any employee engagement survey or reading on the topic, it will almost always identify listening as one of the major concerns on the minds of its respondents – and rightfully so. Until we can get this right, it’s going to be hard to make tangible progress anywhere else.

So how can a leader develop this important skill and increase their influence regardless of where they serve? I believe it comes down to a few key concepts that when put into practice can pay great dividends.

Be proactive

A good leader will always listen to his or her people. But a proactive leader will initiate the conversations. A proactive leader has his finger on the pulse of the organization and will not sit back and wait for people to come to him, but will move toward the people.

A proactive leader is essentially a proactive listener. Click To TweetThis means that the leader is actively engaged with his or her people and sees this engagement as a means to better serve the organization.

Proactive leaders are asking and listening to questions such as: What can we do to improve our product or service? What can we do to improve our culture? What resources do you need? What happens if we don’t change? How can I help you?

By asking proactive questions you keep your pulse on what’s happening, what your people are thinking, and how to best serve them.

Be present

Your ability to listen is predicated by your ability to be present in the moment. This is done by being fully engaged and removing all distractions. By doing this, your people will know that they are important and that you are genuinely interested in what they have to say.

Leaders who are present in the moment and are actively listening stand to gain a lot of insight that would otherwise be missed. Leaders who are present are asking questions like: Currently, what is your greatest challenge? If you could change one thing, what would it be? As a team, do you believe that we are moving in the right direction? What do I need to know that I don’t? What are your growth goals and how can I help you achieve them?

Be prepared

As a leader, you need to be asking key questions of your people and listening. It’s not something that you do to appease your people and give the impression that you care only to walk away and not act on it. Your people do not need or want your lip service.

Leaders who listen should be prepared to act on what they’ve heard. The only thing worse than not being engaged and listening to your people is to have those conversations and not act on them. Click To Tweet As a leader, you need to be prepared to listen and then act.

Final Thoughts

Bryant H. McGill said, “One of the most sincere forms of respect is actually listening to what another has to say.” And this will always be one of your greatest challenges as a leader. So make it a point to be proactive, be in the moment, and be prepared to act on what you’ve heard. You’ll be the better leader for it and your people will greatly appreciate it.

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Why Do The Bad Ones Stay?

Posted November 1, 2022January 13, 2023
by admin

Choose your companions before you choose your road. – Patrick Lencioni

In this space back in 2019, I wrote an article entitled Why Do The Good Ones Leave? In that article, I shared various reasons why good people leave organizations. Those reasons included: leaders with no boundaries, no vision, limits placed on potential and opportunities for growth, and no accountability, to name a few.

Since writing that article, we have continued to witness what’s being called “The Great Resignation” and its impact on business everywhere.

Writing in Forbes, Cindy Gordon states, “Employee disengagement and unhappiness is worrisome, and year over year, it’s getting worse, not better.” And herein lies the dilemma for the modern-day worker and employer.

Much research has been conducted as to why employees are leaving. Pew Research has excellent data citing many of the causes of this great resignation and where things are headed. I encourage you to read it.

It’s been said that people don’t quit organizations, they quit leaders. It’s a sad but true commentary on the lack of strong leadership skills desperately needed in the workplace.

There are consequences to poor leadership and as the research has demonstrated, employees will leave good jobs for less pay if it means being in a better working environment with stronger leadership. Here’s the sad reality: good employees leave bad working environments where weak leadership exists. Left behind is a weakened and demoralized team forced to pick up the pieces, share increased duties, and often with no additional compensation.

On the flip side of this dilemma is another issue that needs to be addressed. Why do the bad or toxic employees stay?

Often, it’s not the bad team members that leave that give you the most heartache and grief, it’s the ones who stay. Click To Tweet

Why would a disengaged employee – the one with little to no skin in the game, who instigates or is in the middle of every bad vibe in your organization still be around? Here are a few possible reasons.

Those in leadership have miscalculated that person’s value to the organization

Could it be that an employer had rather overlook bad behavior from a productive employee than cut them loose and face the headache of finding their replacement? With the worker shortage as we know it, this is certainly a possibility.

But it also comes down to ways in which leadership within the organization perhaps has overestimated the value of the employee in question. Consistent poor behaviors and actions can’t be glossed over simply because they are the best salesperson on the team. It means little to have an employee who is the biggest contributor to the bottom line of the company means little if they are also the biggest jerk in the company. Click To Tweet

Those in leadership have miscalculated the climate of their culture

Many in the workplace suffer in silence. They see poor behaviors and actions, see little to no consequence for it, and wonder why such actions and behaviors are tolerated. It’s demoralizing.

When those in leadership fail to see the residual effects and consequences on the culture of the workplace due to the bad ones staying then poor morale is going to always be an issue. You can’t expect the good ones to look the other way forever. They will leave if you don’t deal with it.

Those in leadership had rather try to “keep the peace” than rock the boat

Some in leadership simply don’t want to confront what everyone else sees. They had rather look the other way than just deal with the issue at hand. They just don’t want to rock the boat and deal with the fallout.

This is one of the worse decisions a leader can make. On the one hand, leadership side-steps and avoids the necessary confrontation that needs to take place with the bad employee in hopes that it will get better. As a result, morale continues to falter. The longer this goes on the worse things get. By trying to “keep the peace” with one another, you’ve made things worse for everyone.

Final Thoughts

It’s been said that what you tolerate, you promote. And this is especially true as it relates to why bad employees stay in your organization. It can be for any reason mentioned or any number of reasons not. But the end result is the same. The bad ones will stay until those in leadership decide it’s time for them to go and that the morale of the good ones and the culture of the organization is worth the sacrifice and worth fighting for.

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Stay In Your Lane: Why Focused Leadership Matters

Posted April 11, 2022
by admin

Successful people maintain a positive focus in life no matter what is going on around them. – Jack Canfield

I came across an interesting story not long ago about Roger Bannister. He was the first man in the world to run a mile in under four minutes. That was in May of 1954. The next month, Australian John Landy broke that record by 1.4 seconds.

In August 1954, the two fastest runners in the world met for a historic race at the British Empire Games in Vancouver, Canada. The race was dubbed “The Miracle Mile”, the “Race of the Century” and the “Dream Race”.

As Bannister and Landy turned for the last lap, Landy was ahead and looked certain to win, but as he neared the finish line he lost focus and allowed his mind to wonder about Bannister’s position. Unable to stand the strain, he finally looked back over his shoulder, and as he did his stride faltered and Bannister passed him to break the tape and win the race.

How that race ended is an example of what happens when we lose our focus. As leaders, it’s not how you start the race that matters but how you finish.

Roger Bannister and John Landy sculpture.

To commemorate the historic race, Vancouver sculptor Jack Harmon crafted a bronze sculptor of the two men captured at that moment when Bannister overtook Landy for the win.

Keeping focused as a leader is important. Staying in our lane is essential. I was reminded of this recently while driving on I-95 in Florida and passed a big sign that read, “Stay In Your Lane”. The primary purpose of the sign, of course, was to remind motorists of basic safety rules and that staying in your lane is a thing.

How you navigate the ins and outs of your leadership is important. In many respects, it’s about learning how to stay in your lane. Why is this important? Why should we be mindful of staying in our own lane? Here are a few tips that I think will help.

Staying in your lane keeps you focused

Staying in your lane keeps you focused on your priorities and responsibilities. As a leader, you have certain duties and things that fall under your purview that require your attention. But not everyone’s business is your business. Understanding what needs your expertise and work and what needs your opinion is something you need to learn as a leader. Click To Tweet

When you drift out of your lane, you tend to be in places where you don’t belong and end up meddling in ways that are unhealthy. It can lead to resentment and can cause more damage than good and when the crash happens it will be your fault. Stay in your lane!

Staying in your lane protects boundaries

Staying in your lane protects boundaries that must be respected. Just because you have an opinion on what’s happening two lanes over from you doesn’t mean that you need to swerve over and weigh in on it – unless you’re asked. Nothing will break down morale and hurt the culture in your organization faster than when someone gets out of their lane to barge in on someone else. And consider this: When you leave your lane of responsibility, what’s not getting done in yours that should be?

Healthy workplace cultures operate best when people stay in the lane that is designed for them. When you stay in your lane you will thrive in your lane and when you do no one is getting hurt. Stay in your lane!

Staying in your lane accelerates progress

The logical outflow of staying in your lane means everyone is moving forward at optimum speed. When you stay in your lane, focused on being your best where you are, doing what you do, means everyone else has the time, space, and energy to do the same. When you resist the temptation to change lanes or drift across drawn lines, it gives you and those around you the opportunity to move forward faster.

If your workplace or organization operates more like bumper cars then it could be because too many people are trying to change lanes. And while it’s being done by well-meaning people just wanting to help, it will end up creating more harm than good. The best advice I can give to you as a leader is simply this: stay in your lane!

Final Thoughts

Staying in your lane can be hard. It’s too easy to get distracted and lose focus. It doesn’t mean you walk around with blinders on and are oblivious to what’s going on around you. There may be times when a lane change is necessary to help at the moment, but then you get back in yours. There has to be a degree of flexibility here, but by and large, when you stay in your lane, crashes are avoided and everyone is moving forward together.

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Why People Fire Their Leaders – And How To Stop It

Posted February 21, 2022
by admin

People quit people, not companies – John Maxwell

I remember my first job out of college. I was excited and filled with great enthusiasm. But it played out like A Tale of Two Cities, “it was the best of times, it was the worst of times”. I was surrounded by people I genuinely liked with many friends. With a great team in place, we made great strides in the community we served. But I had “the boss from hell” who made life hell. So, I fired him.

An article in Inc. magazine identified the top 5 characteristics that caused employees to leave their jobs. They are:

Management style — 37 percent
Condescending attitude — 30 percent
Mean or bad temper — 30 percent
Inappropriate behavior — 26 percent
Harassed employees — 24 percent

Speaking of bad boss behavior, here is a sampling of what respondents called unacceptable or deal-breaking behaviors: Your boss takes credit for your work 63%, your boss doesn’t trust or empower you 62%; your boss doesn’t care if you’re overworked 58%, your boss doesn’t advocate for you when it comes to compensation 57%, your boss hires and/or promotes the wrong people 56%, your boss doesn’t provide proper direction on assignments/roles 54%, your boss micromanages and doesn’t allow you “freedom to work” 53%, etc.

When you look at the above examples of why people leave their work or the characteristics of bad bosses, one thing is certain – there is a leadership gap. As it relates to employee engagement, bad bosses, company morale, and corporate culture, how the leadership gap is addressed going forward is critical. A boss without strong leadership skills will drive his or he people away.

I’ve said it in this space before: Building the type of organization that your people would never dream of leaving begins by being the type of leader everyone wants to follow. Let’s explore three basic ways in which you can build that type of culture.

Serve your people

The higher you ascend in your organization the more responsibilities you take on – not more rights. This is where many a boss drops the leadership ball. Think of a pyramid. The old way of thinking is that at the bottom you have many rights and at the top, few responsibilities. Now flip it- when you do, the opposite becomes true. You now have more responsibilities as the leader/boss and fewer rights. Now, start acting like it.

You will build the type of organization people would never dream of leaving when you develop the mindset of servant leadership and by empowering your people at every opportunity. Click To Tweet

Empower your people

Employee engagement is directly tied to empowered employees. The cited survey, along with many others drive this point home. If your people are micromanaged, underappreciated, and not given credit for their ideas and work, is it any wonder they are firing their bosses?

Billy Hornsby said, “ It’s okay to let those you lead outshine you, for if they shine brightly enough, they reflect positively on you”. The boss who makes for a good leader understands that when his or her people are empowered it makes them look good. You will build the type of organization they would never dream of leaving when you empower them to reach their full potential.

Engage your people

Employee engagement is only as meaningful and effective as the leader who engages on this level. The boss who only sees employee engagement as something “they do” may have the work of his employees’ hands, but will never have their hearts. If you want to stop your people from walking out the door, then you must open yours. You must be among your people, know your people, and serve them. Click To Tweet

Building the type of organization people would never dream of leaving begins when you understand that they are the most appreciable asset you have. Simply put, employee engagement begins at the top.

Final Thoughts

There’s no way in this space to take a deep dive into all of the issues that need to be addressed here. But engaged and invested people need to step up and help right the ship. What role will you play in closing the back door and helping build the type of culture no one would ever dream of leaving?

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Stop Assuming, Start Connecting

Posted November 7, 2021November 7, 2021
by admin

You can make more friends in two months by becoming more interested in other people than you can in two years by trying to get other people interested in you. – Dale Carnegie

In the book Leadershift, John Maxwell shares a story about being invited to a game by Pat Summit, the late head coach of the Lady Vols basketball team at the University of Tennessee.

He recounts how he was able to go into the locker room at halftime which served as a major “aha” moment for him. In the locker room, Summit and a few coaches gathered to talk about what took place in the first half of the game. The players gathered around a whiteboard in a semicircle to answer three questions written on it: What did we do right in the first half? What did we do wrong? What do we need to change? When the girls had answered all three questions, Summit and her coaches would then go over and talk about their responses, and then she would send them back out to warm up for the second half of the game.

Curious about this, Maxwell asked Pat Summit about this technique. She replied, “Too many lead by assumptions. They assume they know where their people are. That halftime exercise lets me find my players so I can lead them. That can only be done by asking questions and listening to their answers.”

In her remarkable career at Tennessee, Pat Summit won eight national championships. Her leadership on and off the court left an indelible impression upon many and she is greatly missed today.

Her insights into connecting with her players still have relevance today. Look at most any survey on employee-employer relations and you will consistently at the top of any list are complaints like not listening, favoritism, micromanaging, not showing appreciation, overbearing, and the lists go on.

It’s been said that assumptions are the termites of relationships. I believe this to be true in leadership. But as leaders why do we do it? What are some of the mistaken assumptions we make that hurt our leadership? Here are a few for your consideration.

We assume everyone shares our perspective

While you may wish it were true, not everyone in your sphere of influence shares your perspective and sees things your way. When you assume that they do, it can create misunderstandings that you caused but the shift in blame usually falls elsewhere. At the end of the day, if you want a culture of shared values, mission, and purpose, then you have to quit assuming it exists and connect with your people to create it. Click To Tweet A key to effective leadership is found when you purposefully connect with your people and respect everyone’s voice.

We assume everyone else will eventually come around to seeing things our way

In as much as we mistakenly believe that everyone shares our perspective, we can also assume that over time, everyone will eventually fall in line and see things our way. Let’s be honest – wearing your people down is not a good leadership strategy. However, when you listen to your people, as Pat Summit listened to her players, then you can connect and build relationships with your people which in turn elevates morale and creates wins for the team.

We assume everything is dependant on us

“It’s not about you,” is the opening sentence of the acclaimed book The Purpose Driven Life by Rick Warren. It pointedly encapsulates everything you need to know about living a life that matters and also your life in leadership. The assumption that everything is dependant on us or it all goes down the tubes is a misnomer. Perhaps we need to rediscover a renewed sense of humility in our leadership which makes the whole idea of connecting with others more meaningful when we understand that we truly need each other. Click To Tweet

Final Thoughts

Connecting with others and building relationship is one of the greatest privileges in leadership. We should never take it for granted and always remember that what we can accomplish together is greater than what we can do on our own. In order to do so, we need to stop assuming and start connecting.

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Getting Unstuck: Four Principles to Change Your Leadership – Part Four: Be Prepared

Posted August 2, 2021
by admin

Be Prepared – Boy Scout Motto

Growing up I was a Boy Scout. Troop 300. In fact, I believe my mother held on to my uniform long after I was grown and gone from home. Those formative years being in Scouts was a great time to learn many adventurous things.

The character lessons learned in Scouts – things like being faithful, respectful, frugal, and kind are timeless.

My friend and author John Patrick Hickey wrote a remarkable book entitled, Scouting Out of Uniform: How the Boy Scout Oath & Law can lead You to a Successful Life. It’s a great book, even if you are not a Scout or ever have been.

In it, he writes, “ Positive people see the world and life around them for exactly what it is. They know troubles and difficulties are all around us. They face the same challenges of work, home, and life like anyone else does. Here’s the difference, positive people do not allow the difficulties of life to get them down and refuse to accept defeat.”

Click here to order Scouting Out of Uniform

When it comes to being stuck in your leadership as I have written about in this series – those times when we feel like we are in a fog, when we feel like we are in a rut, when we feel like we’ve lost momentum, and when we feel like we are not making any progress – we have a choice to make.

Before unpacking principle # 4, let’s review the principles thus far:

Principle # 1 – Be Present. Here we learned that when you are stuck is not a time to panic. It’s normal. Chances are, you’ve been stuck before and will be again at some point.
Principle # 2 – Be Patient. Being stuck will not last forever but what you learn during these times will be invaluable to your leadership going forward.
Principle # 3 – Be Practical. You will hit your stride again so you need to be realistic about where you are and what you can do in this season.

No one likes to be stuck. I get it. When stuck, you feel like you are being left behind, but it can be a great time of learning and growth if you manage it properly once the fog begins to lift and you re-emerge from the ruts you were in. And this is where the next principle applies.

Be Prepared – You have new opportunities before you

When you begin to emerge from being stuck, hopefully, you have come away with some fresh insights and things that you learned during that time. The point being, every experience that you go through – good or otherwise, is preparing you for something greater on the other side.

The lessons you learn when stuck will make you a better leader, but now you can use that knowledge to benefit others in their time of struggle.

The key to successfully emerging to the other side of being stuck is to be prepared for what’s next. The mistake many leaders make when stuck is in spending all their energy trying to get unstuck rather than just being in the moment and learning from it. In doing so, you might discover a few things about why you were stuck, to begin with like:

Your priorities were out of sync
You tried to do it all yourself
You were trying too hard to be a people pleaser rather than a leader
You forgot that you need to take care of yourself – physically, mentally, emotionally, and spiritually

Emerging a better leader is not always a guarantee. Being prepared and utilizing your time wisely when you are stuck is essential. Click To Tweet

Final Thoughts

Being stuck is just a season you are in now. Discover the principles of being present, being patient, being practical, and being prepared. You’ve got this!

Click here to pre-order my new book: Employee Engagement- Creating Space for Engaged Employees and a Healthy Culture

The new book releases on AUgust 30th!

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How Change Impacts Your Leadership (Part Two)

Posted May 17, 2021May 17, 2021
by admin

They always say time changes things, but you actually have to change them yourself. – Andy Warhol

Change is a necessary and constant companion in life. Often we don’t like it, we are slow to embrace it, and sometimes we despise it. But change is a consistent disruptor in life. Like it or not, change happens.

In leadership, how well you adapt to change can be a game-changer. Consider the story of the toy company Lego. Founded in 1932 by a Danish carpenter, Lego began small with wooden toys and simple plastic building sticks.

For generations of kids growing up, like myself, building with Legos was a favorite pastime. No one would have ever thought that the popular toy would go away. But it almost did. In 2003, Lego almost went bankrupt as a result of over innovating.

To stay competitive it streamlined its business model by changing the way it managed innovation. By taking the time to see where and why it went wrong, Lego adapted to change and it remains a popular toy today.

Critical to any leader is knowing when change needs to happen and is willing to implement it. But why the resistance? Why do so many leaders self-destruct because of an unwillingness to embrace it?

In part one of this series, I identified the first three obstacles on how change impacts your leadership: comfort zones, habits, and attitude. All of these in some way or another affect the way we respond to change.

It’s time to take a look at the final three obstacles to change that impact your leadership.

Negative perceptions

Being a change agent is not easy. People are creatures of habit and once settled in routines and ways of doing things seldom want to see it change. One reason why change is so hard is the negative perceptions that surround it. And usually, this is created by opponents of change out of fear or lack of clarity surrounding it.

If you want to successfully navigate the waters of change you have to get out in front of it, anticipate the negative perceptions to it, and make the case for it. Click To Tweet It’s been said that perception is reality, but a negative perception of change can be a death-knell if not handled properly.

You can overcome negative perceptions of change but only as you skillfully make the case for it, and communicate the consequences of what happens if you don’t.

Guarded traditions

When time-honored traditions collide with the headwinds of change is when tensions are at their peak. to change is at its peak. One camp wants to move forward and innovate while the other wants to hold onto the traditional ways of doing things. Managing change while respecting the past can be done, but it takes a keen leader to make it happen.

But if traditions are guarded at the expense of progress you stifle the growth that could be yours. While change is inevitable, positive outcomes from it aren’t if you have people working against it. Get the buy-in first.

External forces

There will be times in your leadership when change is brought about by circumstances you have no control over. Covid is a case in point. Many businesses were forced to pivot and make changes in record time just to survive. Regretfully, many didn’t. While you can try to plan and anticipate any and every potential obstacle that can come your way; you’re not going to get it right one hundred percent of the time. The unexpected happens. We like to believe that the force is with us. The truth is, sometimes it’s not.

Final Thoughts

Leading change is one of the greatest challenges you’ll face in your leadership. But also one of the most rewarding when done right.

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Burnout: Is There More to it Than Meets the Eye?

Posted March 22, 2021
by admin

Burnout is what happens when you try to avoid being human for too long. – Michael Gungor

A first-grader became curious because her father brought home stacks of work from the office each night. Her mother explained, “Daddy has so much to do that he can’t finish it all at the office. That’s why he has to bring work home at night.”

“Well then,” asked the child innocently, “why don’t they put him in a slower group?”

While meant to be humorous, that story is a reflection of reality for many. The work never ends. There never seem to be enough hours in the day to get it all done. The stress is real. Burnout is inevitable. Can you relate?

But is it really the daily number of hours a day that you work that is the primary contributing factor to the source of your burnout?

The results from a Gallup report indicate that while the number of hours people work each week does matter, burnout risks increase significantly when employees exceed 50 hours and climbing even higher after 60 hours. A foregone conclusion, right?

Would you be surprised to learn that the survey found that it wasn’t the number of hours worked that caused the burnout? It was how people experienced their workload that had a stronger influence on burnout than hours worked.

According to the survey, engaged employees who have job flexibility tend to work more hours per week than the average employee, while reporting higher well-being. When people feel inspired, motivated, and supported in their work, they do more work and that work is significantly less on their overall health and wellbeing.

The top five factors that correlate most highly with burnout in the Gallup survey are:

Unfair treatment at work
Unmanageable workload
Unclear communication from managers
Lack of manager support
Unreasonable time pressure

We know that burnout is real. 76% of the respondents to the survey report experiencing burnout on the job at least some time. Have you?

Leaders can make a real difference when it comes to how their people experience their work and as a result improve their personal wellbeing. Here are a few considerations.

Make the environment a priority

It’s not the work that your people shy away from. They shy away from toxic environments that hinder them. When you make the environment in which your people work a priority then you will cut down on the stress, burnout, and the other negative effects that flow from it.

Rightfully empower your people

Take a holistic approach to leading your people. There’s more to your people than their skill sets and the work that they produce. Think in terms of the whole person and seek out additional ways to serve them. When your people are empowered to work in a healthy environment and live healthier lives (mentally, physically, spiritually) they will thrive.

Intentionally be aware

Your degree of awareness makes a difference. But unfortunately, it’s a trap many leaders fall into. Most leaders are not wired to notice warning signs of burnout and by the time they do, it can be too late. As a leader, you can better serve your people by being more proactive not just about the environment that you create but in the relationships you develop. Don’t leave it to chance, make it a priority.

Share accountability

When one suffers, all suffer. When everyone on your team takes responsibility for the well-being of your workplace environment and the well-being of its people, then the cases of burnout and stress can be reduced. In order for that to happen, everyone must take ownership. Shared accountability equals shared responsibility. When you have each others’ backs you can have everyone at their best.

How are you improving your work experience?

Employee Engagement: Creating Space for Engaged Employees and a Healthy Culture

A new e-book from Doug Dickerson and Dr. Elizabeth Stincelli

This new e-book is a collaborative effort of our shared passion for healthy workplaces and engaged employees. Stay tuned for more details!

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Talking Up Feedback

Posted September 16, 2020
by admin

The single biggest problem in communication is the illusion that it has taken place. – George Bernard Shaw

A story is told of a man who dialed a wrong number by mistake and got the following recording, “I am not available right now, but I thank you for caring enough to call. I am making some changes in my life. Please leave a message after the beep. If I do not return your call, you are one of the changes.” Talk about your not so subtle message.

Employee engagement and the manner in which you communicate as a leader is essential to the success of your organization. It matters now more than ever especially during this time of remote work that so many are still participating in.

One of the barriers to good communication and employee retention is found in the ability of your people to not only receive good feedback but also in their ability to give it. Click To TweetThis was pointed out recently in a TinyPulse article regarding employee retention.

In the article, it was brought out that employees that don’t feel comfortable in giving upward feedback are 16% less likely to stay at their companies. It went on to say that while 60% of employees have a way to provide feedback about their employee experience, only 30% said that their feedback is acted upon. And this is where change can and should occur.

As a leader, you know how important your workplace culture is to your overall success. You also know that the way in which you provide feedback to your people is equally important. But feedback is only as effective as each person’s ability to receive it and give it.

What is the ultimate benefit to the health of your organization if the only feedback given is top-down? What purpose does this serve and in what realistic way do you think you benefit as a leader if your people do not have a regular means of talking to you?

Here are four simple tips to consider for the benefit of everyone as you think about employee engagement and employee retention.

Be intentional

You must make it known that you are always available to talk with anyone who wants that opportunity. But you need to do more than just provide lip service. Give specific times and days when you make yourself available for conversations and not just ask for feedback in writing. Many things get lost in translation. Have an open-door policy and make it known.

Be receptive

If you really want the feedback to mean something, be receptive to what you hear. Listen with an open mind and try not to be defensive. Listen to what your people have to say with the understanding that this is likely not easy for them. But when the conversation is over your people need to leave with the confidence that they were heard and respected.

Be responsive

The worst thing that can happen is for one of your people to come and give feedback and feel that they have been dismissed or not taken seriously. Be responsive to their feedback and listen with an open mind. Typically, those closest to the problem or concern have the greatest sense of clarity regarding the issue. Click To Tweet Listen respectfully and respond accordingly.

Be appreciative

As mentioned already, giving upward feedback may not be the most comfortable thing your people do so don’t make it any harder for them. Be appreciative of the fact that your people are invested enough to come to you. It means that they care.

Final Thoughts

Just as loyalty is a two-way street, so too is feedback. And while not every idea or concern is something that you can address or satisfy to their liking, you can set a positive tone in your organization by being a leader who listens.

Employee engagement and retention is up to you. If your people do not believe that they are being taken seriously or are valued then they will find a place where they are.

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