Tag: Leadership coach

The Priority of Time

Guard well your spare moments. – Emerson

If you’ve ever taken one of those long international flights you know a thing or two about how changing multiple time zones messes with your body clock. 

A few years back, I spent my summer in China. My departure out of the U.S. was on a 16-hour non-stop flight from Newark to Hong Kong. The adjustment during the first few days in China was not that difficult all things considered. But it took me about a week to get fully adjusted once I came home. Crossing back all those time zones, the loss of sleep, and reacquainting myself with my normal routine was challenging.

Time is our most precious commodity. It always has been and always will be. And in leadership and management circles, we hear a lot about “time management”. But, quite honestly, “time management” is a myth. All we can do is prioritize it.

Concerning time management, author Myers Barnes writes:

“Time management has nothing to do with the clock, but everything to do with organizing and controlling your participation in certain events that coordinate with the clock. Einstein understood time management is an oxymoron. It cannot be managed. You can’t save time, lose time, turn back the hands of time, or have more time tomorrow than today. Time is unemotional, uncontrolled, and unencumbered. It moves forward regardless of circumstances and, in the game of life, creates a level playing field for everyone.” 

As a leader, how you “manage” time or better yet, set the priorities of how your time will be invested is of great importance. Jim Rohn was correct when he said, “Either you run the day, or the day runs you.” And this is your challenge as a leader. 

I’d like to share a few things that I’ve learned over the years on this topic in hopes that they will add value to you on your leadership journey. 

I had to learn the myth that everything matters equally

I learned this principle from Gary Keller’s book, The One Thing. In it, he writes: “When everything feels urgent and important, everything seems equal. We become active and busy but this doesn’t actually move us any closer to success. Activity is often unrelated to productivity, and busyness rarely takes care of business.” And this is such a necessary thing to learn in leadership.

Keller makes the case that a to-do list can easily lead you astray. More times than not, it’s simply the things you think you need to do; which often is nothing more than the first thing you thought of. Keller adds, “If your to-do list contains everything, then it’s probably taking you everywhere but where you really need to go.” In short, the most menial thing on your to-do list is not equal to the most important thing. Stop buying into the myth that all things are equal. They’re not. As Keller recommends, in place of a “to do” list, make a success list. It will change your mindset and your focus. 

I had to learn that I choose my life by how I spend my time

I learned this very important principle from John Maxwell. In his book, Today Matters, he writes, “If you’re over the age of twenty-one, your life is what you’re making it. To change your life, you need to change your priorities.”

The playing field with time is level. We all get the same amount regardless of who we are. The priorities you set determine how your time is used. Changing our approach to our days makes all the difference between time well spent or time wasted. Maxwell framed it in three questions that are quite useful.

  1. What is required of me? When ordering priorities, always start with the requirement question and give it careful thought before moving on to the next question.
  2. What gives me the greatest return? As you grow as a leader, you will discover that there are some things that will give you a greater return than others. What are they? 
  3. What gives me the greatest reward? If you only do what you must and what is effective, you will be highly productive, but you may not be content. It’s important to consider what gives you personal satisfaction. But don’t get these questions out of order. 

Final Thoughts

As leaders, we have to understand that we can’t, and shouldn’t, do everything. And this is why establishing your priorities is so important. You have to be your own timekeeper. Your time is too valuable to relinquish to someone else. 

 

©2022 Doug Dickerson

The Measure of Your Leadership

 

If we’re growing, we’re always going to be out of our comfort zones. – John C. Maxwell

Humans have long used rulers to measure distances accurately. The oldest ruler we have is from Egypt, found in the tomb of King Tut’s treasurer, Maya. This wood instrument from the 1300’s B.C. marks out precise distances, not unlike the modern ruler. 

Since that time, we have relied on the accuracy of the ruler in countless ways such as in carpentry, roads, engineering, math, geometry, drafting blueprints, and more. 

In leadership, it’s important to understand the measure of your leadership. While a ruler serves a valuable role, at the end of the day it’s still an inanimate object but its function is timeless. While the function of leadership has changed, the foundational principles have remained. 

When you think of the measure of your leadership, what comes to mind? What are those must-have qualities that not just define you, but the ones that will outlive you? This is the essence of what the measure of your leadership is all about. 

In order to help you narrow down how you define the measure of your leadership, allow me to pose it to you in the form of some questions. Of course, the answers are uniquely yours but you’ll never discover them unless you are intentional about it. Reflect on these questions as you consider the measure of your leadership.

What is your motivation to lead?

Your ‘why’ about leading will always be your motivation for leading. While you may possess leadership qualities that could be beneficial to you and those around you, until you figure out your motivation for leading those qualities will never serve a greater purpose.

Have you identified your passions?

While understanding your ‘why’ and tapping into your motivation is essential, it’s your passions that will give your leadership direction. It’s all about making the transition from knowing your why to discovering your one thing. Once you know these two things the measure of your leadership will begin to make sense and your purpose becomes clear.

Do you understand what leading is not about?

Leadership means different things to different people. Is it about having a title or position? Maybe perks and prestige? Here’s what every leader needs to know: it’s not about you. Neither is it about the trappings of leadership that so many thinks are important. Until you learn this, the measure of your leadership will always come up short.

Are you adding value?

The measure of your leadership is found in the value that you bring to others. While misguided and misplaced “want-to-be” leaders think in terms of taking from others for their own personal gain and ultimately subtracting from others. True leaders think in terms of adding value to others, serving others, and ultimately moving from a leadership style of addition to one of multiplication. Click To Tweet

What will outlast you?

The measure of your leadership comes down to what you did for others. How did you serve others and causes greater than yourself? Who did you lift up and who did you hold the ladder for? Leadership is not about the notches in your belt, but the seeds you planted and the lives you touched that will follow in your footsteps.

Final Thoughts

Mark Twain said, “The two most important days in your life are the day you were born and the day you find out why.” And the measure of your leadership comes down to understanding the measure of your leadership.

 

©2022 Doug Dickerson

Embracing Courageous Leadership (Part 1)

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You will never do anything in this world without courage. It is the greatest quality of the mind next to honor. – Aristotle 

It was the Roman statesman and scholar Marcus Cicero who said, “More is lost by indecision than wrong decision. Indecision is the thief of opportunity. It will steal you blind”. The words of Cicero are as true today as they’ve ever been. 

Is it possible that the lack of courageous leadership is creating a leadership vacuum marked not by the lack of great ideas and ability, but characterized by inaction and a lack of courage?

Former President Ronald Reagan told a story about the time when he was a little boy buying a pair of shoes and the cost of indecision. An aunt had taken him to a cobbler to have a pair of shoes made for him.

The shoemaker asked him, “Do you want a square toe or a round toe?” The young Reagan hemmed and hawed. So the cobbler told him, “Come back in a day or two and let me know what you want.” 

A few days later the shoemaker saw Reagan on the street and asked what he had decided about his shoes. “I still haven’t made up my mind,” he answered. “Very well,” said the cobbler.

When Reagan received the shoes, he was shocked to see that one shoe had a square toe and one shoe had a round toe. “Looking at those shoes every day taught me a lesson,” said Reagan years later. “If you don’t make your own decisions, somebody else will make them for you!” 

Lacking courage as a leader at times is nothing new. But the consequences of it must be clear. Ryan Pendell did a great job diving into the topic not long ago in an article for Gallup entitled Do Your Managers Lack Courage? 

In it, he makes the point that while low-courage leaders can be held in high regard by both leaders and team members-mostly because they never stir up problems. But ultimately, they do not serve their teams well–and they don’t serve their leaders well either–because they aren’t being honest with anyone. Pendell says, “Low-courage managers fail to provide the kinds of support that employees need to get their work done.”

And herein lies the need for courageous leaders. In this first part, I will shed light on what courageous leadership isn’t. In part two, I will share insights on what it is. In part three I will share insights on how to develop a courageous leadership mindset.

Courageous leadership–what it isn’t:

Courageous leadership is not placing your popularity over your principles

Courageous leadership is grounded in your principles and values, not the whims of those you serve. Your first obligation is to affirm your core values, not your ego.

Courageous leadership is not passing the buck

Courageous leaders accept the responsibility that comes with the territory. They make difficult decisions and are willing to face the music. 

Courageous leadership is not always about playing it safe

Courageous leaders understand that sometimes to move forward you have to set your fears aside and take that first step.

Courageous leadership is not about kicking the can down the road

Courageous leaders understand that eventually, decisions have to be made. You can only kick the can down the road so far until you reach a dead end. There must come a time for action.

 

Final Thoughts

Indecisive leaders can paralyze organizations and harm morale. But with courage, a leader can be a catalyst for change and progress. It’s time to be courageous!

 

©2021 Doug Dickerson

Click here to listen to The Cardinal Point Leadership Podcast

 

Elevating Your Leadership Influence

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Think twice before you speak because your words and influence will plant the seed of either success or failure in the mind of another. – Napoleon Hill

One day a farmer grabbed his shotgun to shoot at a flock of pesky crows. Unfortunately, he didn’t see his sociable parrot that had joined the crows. After firing a few shots, he walked over to the fallen birds and was surprised to find his parrot badly ruffled with a broken wing.

When the farmer’s children saw the injured bird, they asked, “Dad, what happened?” The farmer simply replied, “Bad company.” 

In leadership, one of the greatest responsibilities you have is to add value to your people and to increase the level of your influence in a positive way. As a leader, this ought to be top of mind in your thinking, but also in your actions. Are they lining up?

As you consider how to elevate your leadership influence, perhaps a good place to start is with these questions.

Are you investing in yourself as a leader?

After 30+ years in leadership here’s what I have learned – growing as a leader is a lifelong process. There’s never been a time in which I can say that I’ve learned it all. Before you can be a leader of influence in the life of those around you, you must first invest in your own personal growth and development as a leader. You have to grow yourself before you can grow others. Click To Tweet

Do you see the intrinsic value and worth of the people you lead?

It’s a simple leadership principle but one that needs to be established – if you don’t place value in the people that you lead, you will be unable to add value to them. Not everyone you lead has the same potential, but everyone has potential. Make sure that you value and respect the people that you lead, if not, your influence will be marginal at best.

Are you aware of the power of your words and actions?

The overwhelming influence you have as a leader comes from your words and actions. There’s no escaping it. The Biblical advice, “…let every person be quick to hear, slow to speak, slow to anger…”  (James 1:19) is advice we can all learn from. Your words, actions, and temperament as a leader will go a long way in determining how much influence you will ultimately have. Click To Tweet

Do you have the right motives?

In leadership, it’s important that you are using your influence for the right reasons. There’s no greater joy for a leader than to add value, build relationships, and help others grow and develop in their leadership. But sadly, not every leader has unselfish motives. Your influence as a leader is proportional to your motives and integrity.

So long as you see relationships as transactional – what’s in it for me- then your influence as a leader will be scarce and eventually people will see through it. Be genuine and authentic and your influence will increase.

Can you keep your ego in check?

I’ve said it many times over the years and it still rings true today – expressions of servant leadership are found when you concede being in the spotlight by putting someone else in it. And this cuts to the heart of what leadership is all about. The day you and I discover that it’s not about us is the day we truly understand leadership. When your influence as a leader puts someone else in the spotlight is a time of celebration, not jealousy. So long as you hold onto your ego, you will have a hard time being an influential leader. 

Who’s in your circle of influence?

Elevating your leadership influence begins with identifying who is in your circle of influence and being intentional with it. Who are you reaching? How are you adding value to them? In what ways can you improve upon what you are doing? How can you expand your circle and be a more productive leader? Knowing the answers to these questions will help you increase your influence.

©2021 Doug Dickerson

 

The Cardinal Point Leadership Podcast is coming in January 2021! The Cardinal Point Leadership Podcast is for leaders young and old. My desire is simple – to cut through the clutter and deliver leadership content that is relevant, practical, and useful. Here we will talk about leadership development, employee engagement, servant leadership, and much more.

Reimagining the Heart of Leadership

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People will follow a leader with a heart faster than a leader with a title –  Craig Groeschel

I once read the story about a young woman who wanted to go to college, but her heart sank when she read the question on the application that asked, “Are you a leader?” Being honest and conscientious, she wrote, “No”, and returned the application, expecting the worst. 

To her surprise, she received this letter from the college: “Dear Applicant: A study of the application forms reveals that this year our college will have 1,452 new leaders. We are accepting you because we feel it is imperative that they have at least one follower.”

One of the hardest things for new and aspiring leaders to learn is that leadership is not about titles or positions. It’s one of the hardest things for veteran leaders to remember. 

I don’t have to tell you that we live in a divisive culture on many fronts. My focus in leadership is not to get into the weeds of what divides us, but rather in the context of those things, point us in a better direction. 

Reimagining the heart of leadership begins when we make shifts to the following five areas in our lives. This list is not an exhaustive one but rather a starting place on the journey.

Reimagining the heart of leadership begins with humility

In my 30+ years in leadership, the most inspiring and most memorable leaders I’ve come to know are those who lead with humility. During this time, I have met my fair share of leaders who live it, and I’ve met those who talk about it but whose actions are far from it.  How about you?

I like the way Paul David Tripp defines humility. He puts it this way, “Humility means you love serving more than you crave leading.” The day your desire to serve others is greater than your desire for recognition, power, or a position, is the day you can reimagine what the possibilities of your leadership are. Click To Tweet

Reimagining the heart of leadership begins with empathy

One of the defining characteristics of your leadership is the ability to translate empathy into action with your people. A seasoned leader can relate to the one just starting out and can serve a valuable role in his or her leadership development.

“Empathy is about standing in someone else’s shoes,” said Daniel Pink, “feeling with his or her heart, seeing with his or her eyes.” As an empathetic leader, your possibilities are endless.

Reimagining the heart of leadership through empathy will move you from being an observer of your people to being a developer of your people. Empathy is a great instrument in your leadership toolkit.

Reimaging the heart of leadership begins with your attitude

The game-changer in your leadership has been and always will be your attitude. In the culture in which we live it’s easy to be cynical or discouraged. Many have lost hope. 

Reimagining the heart of leadership happens when you realize that you will never rise above the attitude you have. As John Maxwell said, “The greatest day in your life and mine is the day we take total responsibility for our attitudes. It’s the day we truly grow up.”  

You and I have a choice as it relates to our attitudes and we must do everything within our power to protect it. No one can do it for you. It’s an inside job so be intentional when it comes to attitude changes you need to make. 

Reimagining the heart of leadership begins with relationships

Relationships are essential in leadership. They matter now more than ever. If we’ve learned anything in the last year during this pandemic, we’ve learned that people have an innate desire to be together. 

Relationships certainly look a lot different now as compared to a year ago. But the need for them is greater than ever. Click To Tweet

Reimagining the heart of leadership begins when we all remember that it is through relationships that we grow, reach our potential, and accomplish more than we could ever have imagined by ourselves.

Reimagining the heart of leadership begins with transparency

One of the greatest challenges you will deal with as a leader is that of transparency. Many leaders tend to be guarded. They don’t like the vulnerability that comes with it and tend to build walls that too few are able to see above. 

Mother Teresa gave us this advice, “Honesty and transparency make us vulnerable. Be honest and transparent anyway.” And this is the call to leadership that we need today. 

Reimagining the heart of leadership begins with an understanding that we are all works-in-progress. And so long as we remain humble and teachable our transparency will set us free to be who we are as we strive to be all God created us to become. 

Are you ready to reimagine the heart of your leadership?

 

©2021 Doug Dickerson

The Cardinal Point Leadership Podcast is coming in January 2021! The Cardinal Point Leadership Podcast is for leaders young and old. My desire is simple – to cut through the clutter and deliver leadership content that is relevant, practical, and useful. Here we will talk about leadership development, employee engagement, servant leadership, and much more.

Why Clarity Matters in Your Leadership

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Individuals can live without certainty from a leader, but not without clarity. – John Maxwell

The story is told about the father of a vacationing family who came across a large sign that read, “Road Closed, Do Not Enter.” The man proceeded around the sign because he was confident it would save them time. His wife was resistant to the adventure, but there was no turning back for this road warrior.

After a few miles of successful navigation, he began to boast about his navigational skills. His proud smile was quickly replaced with humble sweat when the road led to a washed-out bridge. 

He turned the car around and retraced his tracks to the main road. When they arrived at the original warning sign he was greeted by large letters on the back of the sign, “Welcome back, stupid!”

How many times have we thought- even as leaders, that we knew for sure what we were doing or talking about, only to discover that we were wrong the whole time? I’ve been there plenty of times. Chances are, you have as well. Now what?

In leadership, it’s important to remember that we are not required to have all of the answers. That ought to be refreshing. But for the sake of the people we lead, let’s talk about what’s needed most which is clarity. Here are a few reasons why it matters.

Clarity provides context

Often it’s not answers to big questions that are the most important thing your people need, but context to the smaller ones. They may not see the big picture as you do. So rather than trying to tackle the big picture, break it down into bite-size pieces that they can make sense of what matters today.

Your people will be more apt to move forward with confidence if they have clarity and context about what they are doing and why.

Leadership Tip: Keep it simple.

Clarity inspires camaraderie

Your people will rally around a common goal and mission. When you people have clarity about what it is, their role in it, and why it matters, it makes all the difference. As you cut through the confusion and any indifference that might exist, you can move your people to a new level.

At every opportunity, give your people clarity to what’s going on around them. They will appreciate it and from there you can build stronger morale.

Leadership Tip:  Keep them together.

Clarity builds trust

Trust is your leadership currency. With it, you have unlimited possibilities before you. Without it, you are done. When you provide clarity, even during uncertain times and when answers are in short supply, you are building relations with your people based on their trust in you. During challenging times, your people need to be able to look to you with the assurance that you will always tell the truth – even if it hurts, knowing you have their best interests at heart. 

Leadership Tip: Keep them close. 

Final Thoughts

We live in a time when clarity seems to be in short supply. As a leader, be mindful that you don’t have to be the answer-man to every problem. Nor should you pretend to know it all. But in your role as a leader, you can give clarity and that will always serve you well. 

 

©2020 Doug Dickerson

Three Truths About Encouragement in Leadership

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How do you know someone needs encouragement? They are breathing. – S. Truett Cathy

A young boy, on an errand for his mother, had just bought a dozen eggs. Walking out of the store, he tripped and dropped the sack. All the eggs broke, and the sidewalk was a mess. The boy tried not to cry.

A few people gathered to see if he was okay and to tell him how sorry they were. In the midst of the words of pity, one man handed the boy a quarter. 

Then he turned to the group and said, “I care twenty-five cents worth. How much do the rest of you care?”. 

In many ways, encouragement is the lifeblood of leadership. So long as you are around a person who’s breathing they need encouragement.

While it may not be hard to imagine what your organizational culture would be like without encouragement taking place, imagine what the possibilities would be like if it were? The challenge in leadership as it relates to encouragement is to be as generous as possible.

Encouragement is the lifeblood of any organization. Here are a few reasons why you need to pass it along.

Encouragement can be a game-changer

A word of encouragement given at the right time can make the difference between success and failure for the person receiving it. And in some cases, it’s not so much the uplifting word spoken that made the difference, but the timing of it that turned things around.A word of encouragement given at the right time can make the difference between success and failure for the person receiving it. Click To Tweet

It’s been said that everyone is facing struggles we know nothing about. You never know how your word of encouragement can give a person that extra dose of confidence to continue on and not give up. Never underestimate the power of a kind word.

Encouragement is a unifier

Just as gossip and office politics tends to divide, encouragement sets the bar at a higher level. Encouragement tends to bring people together in a way that destructive words never will. Your organization will grow stronger and healthier when words of encouragement are at the center of your conversations.

If you are looking for ways to bring your people together, look first at the way in which you communicate with your people. Click To TweetBringing your people together begins with words of encouragement. So long as your people know you have their backs it makes every other conversation better.

Encouragement builds relationships

One of the benefits of encouragement is that it builds bonds between you and your people. It’s easy to come together over words of encouragement, but the relationships that emerge from it are where you can really make improvements. This is where you can take your people to a higher level and out of their comfort zones.

Developing relationships takes time and commitment. It begins with the power of your words. Encouragement for the sake of encouragement is always good. But at some point, you want to take your people to a higher level. Encouragement sets the table to do so.

Final Thoughts

If there’s ever been a time for encouragement in the workplace it’s now. Many of your colleagues and friends are hungry for an encouraging word of support. Be the voice of hope. Be the voice of understanding. Be the voice of encouragement that others need. 

Who have you encouraged today?

 

©2020 Doug Dickerson

Recovering Humility in Leadership

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Do you wish to rise? Begin by descending. Do you plan a tower that will pierce the clouds? Lay first the foundation of humility. – Saint Augustine

Shortly after he took over as the president of Tuskegee Institute in Alabama, Booker T. Washington was walking in an exclusive section of town when he was stopped by a wealthy white woman. Not knowing the famous Mr. Washington by sight, she asked if he would like to earn a few dollars by chopping wood for her.

Because he had no pressing business at the moment, Mr. Washington smiled, rolled up his sleeves, and proceeded to do the humble chore she had requested. When he was finished, he carried the logs into the house and stacked them by the fireplace. A little girl recognized him and later revealed his identity to the lady.

The next morning the embarrassed woman went to see Mr. Washington in his office at the Institute and apologized profusely. “It’s perfectly alright madam,” he replied. “Occasionally I enjoy a little manual labor. Besides, it’s always a delight to do something for a friend.” She shook his hand and warmly reassured him that his meek and gracious attitude had endeared him and his work to her heart.

Not long afterward, she showed her admiration by persuading some wealthy acquaintances to join her in donating thousands of dollars to the Tuskegee Institute. 

Have you ever had the privilege of running across a leader like this? Refreshing, isn’t it? Unfortunately, we live in a culture that’s turned toxic on many levels and the most basic virtues of leadership are diminished before our eyes on a daily basis. I submit, we can and should be better.

John Maxwell was right when he said, “If leaders can move past arrogance and work toward humility, they can become the very best.” And this is one of the greatest challenges I see in leadership today.  When you see leadership as a right and not as a privilege, and when servant leadership is beneath you, then your pride will always hold you back.

In this environment in which we live, is it possible to recover one of the essential ingredients to good leadership that’s found in humility? I believe so. Here are a few ways to do it.

We must model servant leadership

The most important lesson you will learn as a leader is that it’s not about you. Your capacity to lead is proportional to your capacity to serve your people. Click To TweetThis is what allows you to be comfortable in your own skin and lead with humility. Your greatest satisfaction as a leader is found in what you can do for others, not in what they do for you.

We must remember our beginnings

I see this often with leaders. In  the beginning of their careers they are finding their way and working their way up. But at some point, they forget the past, they forget the struggle, they forget the sacrifices made that got them where they are. Now they enter into a sense of entitlement having “paid their dues” so they believe that they can behave any way they want. In order to recover the virtue of humility will require a sense of remembering and gratitude in recognition of where you are today. No matter how far you’ve come, be grateful and thankful and remember it hasn’t given you the right to act like a jerk. Click To Tweet

We must remain teachable

If you are going to last as a leader you must remain teachable. The pace of information and technology in today’s global economy requires it of you. To be sure, there are bedrock principles of leadership that are timeless. But your ability to remain relevant is only guaranteed as you commit to being teachable and not falling back on what you learned in years past. Leading with humility begins the day you realize how little you know and as you commit to improving yourself daily.

Final Thoughts

As a leadership trait, humility is not to be mistaken for a sign of weakness. Rick Warren put it this way, “Humility is not thinking less of yourself; it is thinking of yourself less.” And herein lies the leadership secret of humility. It’s being secure in your power to not abuse it, secure enough in your position without flaunting it, and secure enough in your title that nothing is beneath you. 

We’ve seen the abuses of power and the destruction it leaves. Perhaps now it’s time to see a return to humility in leadership.

 

©2020 Doug Dickerson

Leadership In The Era of The Partisan Divide

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Politics is the art of looking for trouble, finding it everywhere, diagnosing it incorrectly, and applying the wrong remedies. – Groucho Marx

An elderly gentleman was sitting on a park bench, basking in the sun when another elderly man sat down next to him. They looked at each other for a moment but did not speak. Both men sat there, staring straight ahead.

After a while, one of them heaved a big, heartfelt sigh.

The other jumped up immediately and said, “If you’re going to talk politics, I’m leaving.”

Leadership in the best of times can be difficult. John Maxwell eloquently put it  this way, “Sometimes, leadershi[p  sucks.” Can you relate?

Being a leader during an election cycle such as we are in now has the potential to create a toxic environment in your workplace. Chances are, you have already experienced it on some level. And while people can be very passionate about their views, how you tread these waters as a leader can be tricky. Side with group A and you alienate those in group B. Side with group B and you alienate those in group A – and back and forth it goes. 

Here’s the reality – everyone has a set of political beliefs that they subscribe to and regardless of those beliefs, everyone’s views ought to be respected. No one’s morals should be called into question regardless of who they support or oppose and no one should be punished because of it.

As a leader, how you position yourself among your people during this time is important. Some leaders within their organizations opt to stay out of it. Others jump right in. But in the context of the effects on your culture and relationships, what’s a good approach? Here are a few tips.

Foster a culture of acceptance

How you model acceptance is important. Our diversity is our greatest asset. We are better for it. There ought to be room for differing views without fear of repercussion. Click To Tweet As for your workplace culture, acceptance fosters relationships that lift and unites, never tearing down. It’s not unreasonable to expect that people with differing political views can work together for the good of the organization. 

Promote meaningful dialogue

So long as we are shouting over one another, the partisan divide will always exist. Meaningful dialogue with an emphasis on asking questions and listening will go a long way in building bridges rather than tearing them down. Your workplace culture ought not to be a place where your people dread going during this election season. It ought to be a place for meaningful conversations. Click To Tweet

Always protect your culture

While it may be wishful thinking that all conversations are meaningful between your people and everyone is accepting of the views of their colleagues – all it takes is one, two, or more to upend your culture and wreak havoc in your workplace. These people can be toxic to your culture and the consequences can be detrimental. Above all else, you must protect your culture.  

Final Thoughts

While it’s important that we accept the views of others and that we aim for meaningful conversations, we must also bear in mind that not everyone cares to participate in these exchanges in your workplace. Believe it or not, there are those who are just as passionate about their politics as you, just not as vocal. They just choose not to constantly talk about it or post their opinions all over social media. That has to be respected as well.

Leading in the era of the partisan divides doesn’t have to be destructive, but it will take strong leadership to pull it off.

 

©2020 Doug Dickerson

 

 

 

Talking Up Feedback

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The single biggest problem in communication is the illusion that it has taken place. – George Bernard Shaw

A story is told of a man who dialed a wrong number by mistake and got the following recording, “I am not available right now, but I thank you for caring enough to call. I am making some changes in my life. Please leave a message after the beep. If I do not return your call, you are one of the changes.” Talk about your not so subtle message.

Employee engagement and the manner in which you communicate as a leader is essential to the success of your organization. It matters now more than ever especially during this time of remote work that so many are still participating in. 

One of the barriers to good communication and employee retention is found in the ability of your people to not only receive good feedback but also in their ability to give it. Click To TweetThis was pointed out recently in a TinyPulse article regarding employee retention.

In the article, it was brought out that employees that don’t feel comfortable in giving upward feedback are 16% less likely to stay at their companies. It went on to say that while 60% of employees have a way to provide feedback about their employee experience, only 30% said that their feedback is acted upon. And this is where change can and should occur. 

As a leader, you know how important your workplace culture is to your overall success. You also know that the way in which you provide feedback to your people is equally important. But feedback is only as effective as each person’s ability to receive it and give it. 

What is the ultimate benefit to the health of your organization if the only feedback given is top-down? What purpose does this serve and in what realistic way do you think you benefit as a leader if your people do not have a regular means of talking to you?

Here are four simple tips to consider for the benefit of everyone as you think about employee engagement and employee retention.

Be intentional

You must make it known that you are always available to talk with anyone who wants that opportunity. But you need to do more than just provide lip service. Give specific times and days when you make yourself available for conversations and not just ask for feedback in writing. Many things get lost in translation. Have an open-door policy and make it known.

Be receptive

If you really want the feedback to mean something, be receptive to what you hear. Listen with an open mind and try not to be defensive. Listen to what your people have to say with the understanding that this is likely not easy for them. But when the conversation is over your people need to leave with the confidence that they were heard and respected.

Be responsive

The worst thing that can happen is for one of your people to come and give feedback and feel that they have been dismissed or not taken seriously. Be responsive to their feedback and listen with an open mind. Typically, those closest to the problem or concern have the greatest sense of clarity regarding the issue. Click To Tweet Listen respectfully and respond accordingly. 

Be appreciative

As mentioned already, giving upward feedback may not be the most comfortable thing your people do so don’t make it any harder for them. Be appreciative of the fact that your people are invested enough to come to you. It means that they care. 

Final Thoughts

Just as loyalty is a two-way street, so too is feedback. And while not every idea or concern is something that you can address or satisfy to their liking, you can set a positive tone in your organization by being a leader who listens. 

Employee engagement and retention is up to you. If your people do not believe that they are being taken seriously or are valued then they will find a place where they are. 

 

©2020 Doug Dickerson